For smooth delivery and the security of your document/s, please present one signed valid original government-issued ID to the courier upon delivery.
It is important that you are present during the delivery date to personally receive the requested PSA documents. In case you are not available on the day of delivery, please call us at (02) 8737-1111, Monday to Saturday excluding holidays, from 8:00 am to 5:00 pm to make delivery arrangements.
- For unsuccessful delivery attempts, you may call us at (02) 8737-1111, Monday to Saturday excluding holidays, from 8:00 am to 5:00 pm. You may also reach us via email at firstname.lastname@example.org or chat with us on Facebook @PSAHelpline.ph and we will check your concern.
- All undelivered documents after two attempts shall be returned to the Philippine Statistics Authority (PSA) after 30 calendar days and payments made for the documents shall be forfeited. You may place a new order by visiting our website at PSAHelpline.ph.