Frequently Asked Questions

Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.

PSA Certificate Authorized Person To Receive

How can I assign someone to receive my order?

After paying your order, you need to undergo the identity verification process in order to be allowed to assign an Authorized Person to Receive the document. Please prepare to upload a clear and readable copy of your valid ID and complete the liveness check following the on-screen guidelines.

Upon successful identity verification, you can proceed to assign your Authorized Person to Receive. You will be required to provide the following information of the authorized person to receive the document.
  • 1. Complete name of the authorized person that matches the name reflected in his/ her valid ID to be presented upon delivery
  • 2. Birthday (Reminder: Minors are not allowed)

Once you complete the process, the information of the authorized person will be saved and reflected in the viewable record in the Customer Service portal.

When can I assign someone to receive my order?

After a successful payment and identity verification, we suggest you immediately assign an Authorized Person to Receive just in case you will not be available to personally receive the PSA document/s during delivery.

Who can I assign to receive my order?

You can assign someone who is at least 18 years old and available in the same registered delivery address. Please take note that it is important to choose a trustworthy and responsible person to receive the order on your behalf.

How can the authorized person receive my order?

During delivery, your Authorized Person to Receive must prepare and present a valid ID from our list of acceptable IDs to the courier.

Can I still receive my order even if I already authorized someone?

Yes. During delivery, either you or your Authorized Person to Receive may claim the order. Kindly prepare and present a valid ID from our list of acceptable IDs to the courier.
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