Frequently Asked Questions

Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.

PSA Certificate Authorized Person To Receive

How can I assign someone to receive my order?

After paying your order, you can proceed to assign your Authorized Person to Receive. Please prepare to upload any of the following valid government-issued ID: National ID, Philippine Passport, Driver's License, SSS, GSIS UMID, or COMELEC Voter's ID. It will be validated before you can assign an Authorized Person to Receive.

After a successful validation, you will be asked for the following information about your Authorized Person to Receive:
  • 1. Complete name that matches the name reflected in the valid ID of the Authorized Person to Receive
  • 2. Birthday (Reminder: Minors are not allowed)

Once done, a letter of authorization will be generated containing your information and the Authorized Person to Receive. If everything is correct, you will be required to sign the letter electronically by clicking the Sign Letter of Authorization button.

A message will show upon successful assignment of the Authorized Person to Receive.

When can I assign someone to receive my order?

After paying your order, we suggest you immediately assign an Authorized Person to Receive just in case you will not be available to personally receive the PSA document/s during delivery.

Who can I assign to receive my order?

You can assign someone who is at least 18 years old and available in the same registered delivery address. Please take note that it is important to choose a trustworthy and responsible person to receive the order on your behalf.

How can the authorized person receive my order?

During delivery, your Authorized Person to Receive must prepare and present a valid ID from our list of acceptable IDs to the courier.

Can I still receive my order even if I already authorized someone?

Yes. During delivery, either you or your Authorized Person to Receive may claim the order. Kindly prepare and present a valid ID from our list of acceptable IDs to the courier.
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