Frequently Asked Questions

Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.

PSA Certificate Authorized Person To Receive

How can I assign someone to receive my order?

After paying your order, you can proceed to assign your Authorized Person to Receive. Please prepare to upload your valid ID and to supply the following information of the authorized person to receive the document.

  • 1. Complete name that matches the name reflected in the valid ID of the Authorized Person to Receive
  • 2. Birthday (Reminder: Minors are not allowed)

Upon successful validation of your uploaded ID and the information of the authorized person, a message will be displayed. The authorized person will be reflected in the viewable record in the Customer Service portal.

When can I assign someone to receive my order?

After paying your order, we suggest you immediately assign an Authorized Person to Receive just in case you will not be available to personally receive the PSA document/s during delivery.

Who can I assign to receive my order?

You can assign someone who is at least 18 years old and available in the same registered delivery address. Please take note that it is important to choose a trustworthy and responsible person to receive the order on your behalf.

How can the authorized person receive my order?

During delivery, your Authorized Person to Receive must prepare and present a valid ID from our list of acceptable IDs to the courier.

Can I still receive my order even if I already authorized someone?

Yes. During delivery, either you or your Authorized Person to Receive may claim the order. Kindly prepare and present a valid ID from our list of acceptable IDs to the courier.
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