PSA Certificate RDS Pick Up

Currently, the following branches are:

1. Robinsons Department Store - Galleria
   Robinsons Business Center
   Levels 2 & 3 Robinsons Galleria Ortigas
   EDSA cor. Ortigas Center, Quezon City
   Pick up Time: Monday to Sunday: 10:00am to 8:00pm
2. Robinsons Department Store - Antipolo
   Robinsons Business Center
   Levels 1 & 2 Robinsons Place Antipolo
   Sumulong Highway cor. Circumferential Rd.,
   Brgy. Dela Paz Antipolo City
   Pick up Time: Monday to Sunday: 10:00am to 8:00pm
3. Robinsons Department Store - Las Piñas
   Robinsons Business Center
   Levels 1 & 2 Robinsons Place Las Piñas
   345 Alabang-Zapote Rd.,
   Brgy. Talon Uno, Las Piñas City
   Pick up Time: Monday to Sunday: 10:00am to 8:00pm
4. Robinsons Department Store - Festival Mall
   Robinsons Business Center
   Levels 2, 3 & 4 Festival Supermall
   Filinvest City, Alabang Muntinlupa City
   Pick up Time: Monday to Sunday: 10:00am to 8:00pm
5. Robinsons Department Store - Metro East
   Robinsons Business Center
   Levels 1 & 2 Robinsons Metro East
   Marcos Highway, Brgy. Dela Paz, Pasig City
   Pick up Time: Monday to Sunday: 10:00am to 8:00pm
6. Robinsons Department Store - Malabon
   Robinsons Business Center
   Levels 2 & 3 Malabon Citisquare
   C-4 Rd. cor. Dagat-dagatan Ave., Longos, Malabon City
   Pick up Time: Monday to Sunday: 10:00am to 7:00pm
7. Robinsons Department Store - Magnolia
   Robinsons Business Center
   3rd Level Robinsons Magnolia
   Aurora Blvd. cor. Doña Hemady St. New Manila Quezon City
   Pick up Time: Monday to Sunday: 10:00am to 8:00pm
8. Robinsons Department Store - Ermita
   Robinsons Business Center
   Levels 2 Robinsons Place Manila
   M. Adriatico St. Ermita, Manila
   Pick up Time: Monday to Sunday: 10:00am to 8:00pm
9. Spatio Department Store
   Levels 4 Spatio Department Store OPUS
   Bridgetowne Blvd. cor. C5 Rd, Brgy Ugong Norte,
   Bridgetowne Destination Estate, Quezon City
   Pick up Time: Monday to Sunday: 10:00am to 8:00pm
10. Robinsons Department Store - Imus
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    Gen. Emilio Aguinaldo Highway Imus, Cavite
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
11. Robinsons Department Store - General Trias
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    A. Soriano Highway Diversion Road Tejero General Trias, Cavite
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
12. Robinsons Department Store - Los Baños
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    Lopez Ave. Batong Malake, Los Baños Laguna
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
13. Robinsons Department Store -Galleria South
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    Brgy. Nueva City of San Pedro, Laguna
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
14. Robinsons Department Store - Starmills
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Brgy. San Jose, San Fernando City, Pampanga
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
15. Robinsons Department Store - Nepo-Angeles
    Robinsons Business Center
    Level 2 Nepo Mall Department Store Business Center
    Doña Teresa Ave St. Angeles City, Pampanga
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
16. Robinsons Department Store - Malolos
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    Brgy. Sumapang Matanda, Malolos, Bulacan
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
17. Robinsons Department Store - Lipa
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    JP Laurel Natl Highway Mataas na Lupa, Lipa City, Batangas
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
18. Robinsons Department Store - Angeles
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    McArthur Highway Angeles City, Pampanga
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
19. Robinsons Department Store - Nepo-Dagupan
    Robinsons Business Center
    Level 2 Nepo Mall Dagupan Robinsons Department Store Business Center
    Arellano St. Dagupan, Pangasinan
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
20. Robinsons Department Store - Pangasinan
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Mc Arthur Highway Calasiao, Pangasinan
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
21. Robinsons Department Store - La Union
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    Sevilla City of San Fernando La Union
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
22. Robinsons Department Store - Ilocos
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Brgy. San Francisco San Nicolas Ilocos Norte
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
23. Robinsons Department Store - Santiago
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Maharlika Hi-way, Brgy Mabini, Santiago, Isabela
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
24. Robinsons Department Store - Tuguegarao
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Brgy. Tanza, Tuguegarao City, Cagayan Valley
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
25. Robinsons Department Store - Cabanatuan
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    Maharlika Highway Cabanatuan City
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
26. Robinsons Department Store - Gapan
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    Pan Philippine Hwy, Bayanihan Gapan, Nueva Ecija
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
27. Robinsons Department Store - Calapan
    Robinsons Business Center
    Level 2 Xentro Mall Calapan Robinsons Department Store Business Center
    Neo Xevera Calapan City, Oriental Mindoro
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
28. Robinsons Department Store - Palawan
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Brgy. San Manuel, Puerto Princesa City, Palawan
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
29. Robinsons Department Store - Naga
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Roxas Avenue, Almeda Highway, Naga City, Camarines Sur
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
30. Robinsons Department Store - Galleria Cebu
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    General Maxilom Avenue , Cebu City
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
31. Robinsons Department Store - Fuente
    Robinsons Business Center
    Level 1 Robinsons Fuente
    Sta. Cruz Fuente Osmeña Blvd., Cebu City
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
32. Robinsons Department Store - Bacolod
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Lacson St. Mandalagan, Bacolod City
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
33. Robinsons Department Store - Iloilo
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    De Leon St. cor. Quezon St. Iloilo City
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
34. Robinsons Department Store - Jaro Iloilo
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    E. Lopez St Brgy San Vicente, Jaro, Iloilo City
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
35. Robinsons Department Store - Pavia
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Vice Pres.Fernando Lopez Ave. , Ungka, Iloilo City
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
36. Robinsons Department Store - Dumaguete
    Robinsons Business Center
    Level 1 Robinsons Place Dumaguete
    Dumaguete Business Park, Calindangan, Dumaguete City
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
37. Robinsons Department Store – Tacloban
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    Tabuan National Highway Marasbaras Road Tacloban City, Leyte
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
38. Robinsons Department Store – Roxas
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Immaculate Heart of Mary Ave., Pueblo de Panay Roxas City, Capiz
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
39. Robinsons Department Store – Antique
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    National Highway, Brgy. San Angel San Jose, Antique
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
40. Robinsons Department Store – North Tacloban
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Brgy. 91 Abucay, Tacloban City, Leyte
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
41. Robinsons Department Store – Ormoc
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Palo-Carigara - Ormoc City Road, Ormoc City, Leyte
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
42. Robinsons Department Store – Limketkai Cagayan de Oro
    Robinsons Business Center
    Level 1 Limketkai Mall Robinsons Department Store
    Limketkai Dr., Lapasan Cagayan De Oro City Misamis Oriental
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
43. Robinsons Department Store – General Santos
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    J. Catolico Sr. Ave., Lagao, General Santos City, South Cotabato
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
44. Robinsons Department Store – Abreeza Mall Davao
    Robinsons Business Center
    Level 2 Abreeza Mall Robinsons Department Store
    J.P. Laurel Ave., Poblacion District, Davao City, Davao Del Sur
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
45. Robinsons Department Store – Ayala Cagayan De Oro
    Robinsons Business Center
    Level 2 Ayala Centrio Mall Robinsons Department
    Claro M. Recto Ave, Cagayan de Oro City, Misamis Oriental
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
46. Robinsons Department Store – Butuan
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    J.C Aquino Ave., Butuan City, Agusan Del Norte
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
47. Robinsons Department Store – Tagum
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    National Highway, Brgy Magugpo Tagum City, Davao De Norte
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
48. Robinsons Department Store – Iligan
    Robinsons Business Center
    Level 1 Robinsons Department Store Business Center
    Macapagal Ave Tubod, Iligan City, Lanao Del Norte
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
49. Robinsons Department Store – Al Nor Cotabato
    Robinsons Business Center
    Level 1 Al Nor Commercial Complex Robinsons Department Store
    Sinsuat Ave., RH9, Cotabato City, Maguindanao
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
50. Robinsons Department Store – Valencia
    Robinsons Business Center
    Level 2 Robinsons Department Store Business Center
    Brgy. Hagkol/Bagontaas, Valencia City, Bukidnon
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm
51. Robinsons Department Store – Pagadian
    Robinsons Business Center
    Upper Ground Flr Robinsons Department Store
    Pajares Ave cor Urro St, San Francisco District Pagadian City, Zamboanga Del Sur
    Pick up Time: Monday to Sunday: 10:00am to 8:00pm

You may pay through our official payment channels as follows:

Via online: Visa or Mastercard, GCash, Maya or Bayad Online.

Via Over-the-Counter: 7- Eleven, Bayad centers, Palawan Pawnshops, Dragonpay

We deployed a claim code feature in our pickup service which can be used by our customers when claiming their order at the Robinsons Department Store.

For paid orders placed prior to this update, the RDS staff will only release the order to the Requesting Party upon presentation of a valid ID that matches the name in the application. We do not accept an authorization letter.

For paid orders placed after this update, the RDS staff will release the order to either the Requesting Party or to its authorized representative upon presentation of the claim code that matches the claim code in our system. The claim code can be generated in our Customer Service portal after passing the identity verification process which you can access through the link indicated in our email notifications or through our website after paying your order.

We deployed a claim code feature in our pickup service which can be used by our customers when claiming their order at the Robinsons Department Store.

For paid orders placed prior to this update, the RDS staff will only release the order to the Requesting Party upon presentation of a valid ID that matches the name in the application. We do not accept an authorization letter.

For paid orders placed after this update, the RDS staff will release the order to either the Requesting Party or to its authorized representative upon presentation of the claim code that matches the claim code in our system. The claim code can be generated in our Customer Service portal after passing the identity verification process which you can access through the link indicated in our email notifications or through our website after paying your order.

If your parent or child of legal age is residing in the Philippines, he/she can apply for your document and claim it at a preferred Robinsons Department Store branch.

If you have already placed an order, you may undergo and pass the identity verification process and be able to generate a claim code which you can share to your family members.

Here's how:

1. Access the Customer Service portal through the link in our email notification or via the website and login using the order reference number and the OTP sent to your registered email address.
2. In the portal, click the “Verify Identity” button.
3. Select the ID type and be ready to undergo the quick liveness check.
4. Upload a clear and readable copy of your valid ID.
5. A completed status will show once the verification is successful.

After such, you can generate a claim code that your authorized representative will use when claiming the document.

1. Click on the “Generate Claim Code” button in the portal.

2. A 6-digit code will be shown. This code has no expiration.

We will retrieve your document from the branch for safekeeping. You may call or email us to advise your availability to claim your document at the same RDS branch. Please provide your reference number.

Once your document is ready for pickup at the branch you chose in your application, you will receive a notification from PSAHelpline through email and SMS.

Before visiting the RDS branch, you must ensure that you undergo and pass the identity verification process and be able to generate a claim code.

Here's how:

1. Access the Customer Service portal through the link in our email notification or via the website and login using the order reference number and the OTP sent to your registered email address.
2. In the portal, click the “Verify Identity” button.
3. Select the ID type and be ready to undergo the quick liveness check.
4. Upload a clear and readable copy of your valid ID.
5. A completed status will show once the verification is successful.

After such, you can generate a claim code that your authorized representative will use when claiming the document.

1. Click on the “Generate Claim Code” button in the portal.

2. A 6-digit code will be shown. This code has no expiration.

Once you pass the identity verification process and generate a claim code for your order, you are all set to go to the RDS branch to easily claim your order without any hassle.

Kindly reach us through our Customer Service portal that you can find on our website. Just login using the order reference number and the OTP that will be sent to your registered email address. Our team is ready to assist you anytime.