Frequently Asked Questions

How much does it cost?

Please see the schedule of fees as of May 2019 below. The Document Fee is to be paid to the PSA. Teleserv retains the Courier and Service Fee.

Document Courier Fee Service Fee Document Fee* Total Fee
COLB P 50.00 P 160.00 P 155.00 P 365.00
COM P 50.00 P 160.00 P 155.00 P 365.00
COD P 50.00 P 160.00 P 155.00 P 365.00
CENOMAR P 50.00 P 160.00 P 210.00 P 420.00

*including Documentary Stamp Tax

Can I pay using credit cards?

Yes, you can pay using your Mastercard or Visa credit card for your PSA certificate requests. With credit card payments, you get real-time payment posting, payment confirmation, and online security on top of personal convenience. Please note that JCB and American Express are currently not supported.

Can I pay using an ATM?

Yes, simply go to the nearest BANCNET affiliated bank and enjoy cashless transactions using their ATM. Use the Bills Payment menu to complete your PSAHelpline order payment. Please note that the posting of payment may vary from 1 to 2 working days depending on the bank.

Can I pay using GCash?

Yes, payments via GCash are accepted. Using your mobile phone as a virtual wallet, GCash offers a convenient channel that is secure, available 24/7, and with real-time payment posting that you can enjoy in the safety of your own home.

Can I pay via 7-Eleven?

Yes, you can go to any 7-Eleven store with a CLIQQ machine to pay for your PSAHelpline order. With outlets strategically located around the country, you can complete your payment transaction while doing a short grocery stop at the same time. 7-Eleven’s CLIQQ offers payment convenience with their easy to use interface, receipt confirmation, and 24/7 availability. Payments made through 7-Eleven are credited in real-time.

Can I pay via Bayad?

Yes, you can pay at selected Bayad outlets and TouchPay machines. You may visit their website at www.bayad.com to find a Bayad outlet near you.

Can I pay via PayMaya?

Yes. If you have a PayMaya account, you can use the funds in your PayMaya wallet to pay for your PSAHelpline order. With PayMaya, you can accomplish payment activities in a convenient and secure way. Payments will be posted immediately and carries no extra charge to your credit. Pay anytime of the day all in the safety of your home.

Where else can I pay?

We partnered with DragonPay to expand your options for payment. Choose from a wide-range of payment partners of DragonPay that is most convenient for you. Please note that their list may change without prior notice. Payment posting time varies depending on the chosen channel, please make sure to ask how long it will take to post before making any payment.

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