Frequently Asked Questions

PSA Certificate RP Abroad

Can I apply for my certificates if I am residing abroad?

Our service is for clients residing in the Philippines only. However, any of your parents or children of legal age may apply for your Birth Certificate, Marriage Certificate and Certificate of No Marriage. For the Death Certificate of your spouse, any of your children of legal age may apply for it. The document will be delivered to the Philippine address, provided it is within the covered delivery areas.

I have placed an order but it is still unpaid. Can I authorize someone to receive my order in the Philippines since I am residing abroad?

Please disregard the unpaid application and ask any of your parents or children of legal age to apply for your certificate. The person who requested for your cerificate, meaning your parent or child of legal age, is the only one allowed to receive the document during the delivery . For more information you may send us an email at help@psahelpline.ph or call our hotline at (632) 87371111

My family is already here with me abroad. Can I authorize someone instead to receive my ordered document in the Philippines?

Kindly send us an email at help@psahelpline.ph indicating the reference number of your order for the additional requirements needed for the release of your document to your nominated receiver. Please be advised that the delivery time will be extended depending on the submission/completion and validation of the requirements.

I am residing abroad and I have authorized my mother to receive my birth certificate on my behalf but it was not released. What should I do?

We apologize for the inconvenience. Kindly send us an email at help@psahelpline.ph indicating the reference number of your order for the additional requirements needed for the release of your document to your nominated receiver. Please be advised that the delivery time will be extended depending on the submission/completion and validation of the requirements.

I have ordered a PSA Birth certificate of my daughter but I cannot receive the order because I am currently out of the country. What should I do? Can you deliver outside the Philippines?

We apologize for the inconvenience. Our delivery service is within the Philippines only. Kindly send us an email at help@psahelpline.ph indicating the reference number of your order for the additional requirements needed for the release of your document to your nominated receiver. Please be advised that the delivery time will be extended depending on the submission/completion and validation of the requirements.
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