Frequently Asked Questions

Can you deliver anywhere in the Philippines?

We have a nationwide delivery service but there are some remote areas that are outside of our delivery coverage.

Why can’t you deliver outside the Philippines?

Our delivery partnership is currently set for local distribution, but we are working on expanding our reach to areas outside the country.

How long will it take you to deliver my document?

The delivery of your document is based on your delivery address.

  • For Metro Manila, the document will be delivered within 3-4 working days.
  • For Provincial, the document will be delivered within 7-8 working days.

Is there a chance my delivery will be delayed?

Unfortunately, yes, there are exceptional cases when the certificate you are requesting for cannot be immediately fetched from the PSA's database. Cases like this would go through manual verification by PSA's retrievers who exert every possible effort to retrieve your requested certificate from the PSA's document archives. This usually adds 5-10 extra days of processing.

There are also cases when the delay happens during delivery such as to areas that enforce hard lockdowns. In this case, we fully comply with the rules and hold delivery attempts until the lockdown is lifted.

Finally, some deliveries might be delayed when the person who requested for the document was not able to receive it at the time of delivery.

What do I need to prepare for delivery?

For smooth delivery and the security of your document/s, please present one signed valid original government-issued ID to the courier upon delivery.

It is important that you are present during the delivery date to personally receive the requested PSA documents. In case you are not available on the day of delivery, please call us at (02) 8737-1111, Monday to Saturday excluding holidays, from 8:00 am to 5:00 pm to make delivery arrangements.

What are the valid IDs accepted for PSAHelpline.ph as a delivery requirement?

Please see the list of acceptable IDs below:
  1. Philippine Passport issued by the Department of Foreign Affairs (DFA)
  2. Driver’s License issued by the Land Transportation Office (LTO)
  3. Professional Regulations Commission (PRC) ID
  4. Integrated Bar of the Philippines (IBP) ID
  5. Government Service Insurance System (GSIS) Unified Multi-Purpose ID/eCard
  6. Social Security System (SSS) Unified Multi-Purpose ID
  7. Voter’s ID issued by the Commission on Elections (COMELEC)
  8. Postal ID issued by Philippine Postal Corporation (PhlPost)
  9. Senior Citizen’s ID Card issued by the Office of Senior Citizens Affairs (OSCA) and/or local government units (LGUs)
  10. OFW IDs issued by the Department of Labor and Employment (DOLE)
  11. Overseas Workers Welfare Administration (OWWA) ID
  12. Seaman’s/Seawoman’s Book issued by the Maritime Industry Authority (MARINA)
  13. National Bureau of Investigation (NBI) Clearance
  14. Philippine National Police (PNP) ID/Police Clearance
  15. Barangay ID/Certification with picture and signature
  16. IDs issued by National Government Offices (e.g., AFP, DAR, DENR, DOH, DOJ) including Government Owned and Controlled Corporations (GOCCs)
  17. Tax Identification Card (TIN) with a picture and signature issued by the Bureau of Internal Revenue
  18. New PhilHealth ID (PVC type and Green Card board type)

How can I check the delivery status of my document?

You may call us at (02) 8737-1111, Mondays to Saturdays excluding holidays, from 8:00 am to 5:00 pm. You may also send us an email at help@psahelpline.ph and we would be glad to assist you.

Accredited Partner of: Philippine Statistics Authority