Can you deliver anywhere in the Philippines?
We have a nationwide delivery service but there are some remote areas that are outside of our delivery coverage.
Frequently Asked Questions
Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.
We have a nationwide delivery service but there are some remote areas that are outside of our delivery coverage.
Our delivery partnership is currently set for local distribution, but we are working on expanding our reach to areas outside the country.
For a smooth delivery and the security of your document/s, please prepare any valid ID from our list of acceptable IDs
and present it to the courier upon delivery.
After paying your order, we suggest you immediately assign an Authorized Person to Receive just in case you will not be
available to personally receive the PSA document/s during delivery.
For foreign nationals, passport issued by foreign governments AND any of the following:
There are two ways First, you can check the delivery status of your PSA certificate via this link https://orders.psahelpline.ph/check-status. Just enter the reference number of your order. Second, you can track the delivery of your order through the Track Your Delivery feature in our self-service platform. You may check this in the email notification that we will send to you once your order has been dispatched to our courier. Just click the Track Your Delivery button.