Frequently Asked Questions

PSA Certificate Delivery

Can you deliver anywhere in the Philippines?

We have a nationwide delivery service but there are some remote areas that are outside of our delivery coverage.

Why can’t you deliver outside the Philippines?

Our delivery partnership is currently set for local distribution, but we are working on expanding our reach to areas outside the country.

How long will it take you to deliver my document?

The delivery of your document is based on your delivery address.
  • For Metro Manila, the document will be delivered within 3-4 working days. 
  • For Provincial, the document will be delivered within 3-8 working days. 

Is there a chance my PSA certificate delivery will be delayed?

 Unfortunately, yes, there are exceptional cases when the certificate you are requesting for cannot be immediately fetched from the PSA's database. Cases like this would go through manual verification by PSA's retrievers who exert every possible effort to retrieve your requested certificate from the PSA's document archives. This usually adds 7 extra days of processing. 

There are also cases when the delay happens during delivery such as to areas that enforce hard lockdowns. In this case, we fully comply with the rules and hold delivery attempts until the lockdown is lifted. 

Finally, some deliveries might be delayed when the person who requested for the document was not able to receive it at the time of delivery. 

What do I need to prepare for delivery?

For smooth delivery and the security of your document/s, please present one signed valid original government-issued ID to the courier upon delivery.

It is important that you are present during the delivery date to personally receive the requested PSA documents. In case you are not available on the day of delivery, please call us at (02) 8737-1111, Monday to Saturday excluding holidays, from 8:00 am to 5:00 pm to make delivery arrangements.

What are the valid IDs accepted for PSAHelpline.ph as a delivery requirement?

Please see the list of acceptable IDs below: 

1. Philippine Passport issued by the Department of Foreign Affairs (DFA).
For a guide on how to apply for a Philippine passport for the first time, click here.
2. Driver's License issued by the Land Transportation Office (LTO)
3. Professional Regulations Commission (PRC) ID
4. Integrated Bar of the Philippines (IBP) ID
5. Government Service Insurance System (GSIS) Unified Multi-Purpose ID/eCard
6. Social Security System (SSS) Unified Multi-Purpose ID
7. Home Development Mutual Fund (Pag-IBIG) Transaction/Loyalty Card
8. Voter's ID issued by the Commission on Elections (COMELEC)
9. Postal ID issued by Philippine Postal Corporation (PhlPost)
10. Senior Citizen's ID Card issued by the Office of Senior Citizens Affairs (OSCA) and/or local government units (LGUs)
11. OFW ID issued by the Department of Labor and Employment (DOLE)
12. Overseas Workers Welfare Administration (OWWA) ID
13. Seaman's/Seawoman's Book issued by the Maritime Industry Authority (MARINA)
14. Diplomat/Consular ID issued by the Philippine Embassy
15. National Bureau of Investigation (NBI) Clearance
16. Philippine National Police (PNP) ID/Police Clearance
17. Department of Social Welfare and Development (DSWD) Certification/4Ps ID
18. Barangay ID/Certification with picture and signature
19. Person with Disability (PWD) ID issued by the National Council on Disability Affairs (NCDA) or its regional counterpart, Office of the Mayor, Office of the Barangay Captain, DSWD Office and other participating organization with Memorandum of Agreement with the Department of Health (DOH)
20. IDs issued by National Government Offices (e.g., AFP, DAR, DENR, DOH, DOJ) including Government Owned and Controlled Corporations (GOCCs)
21. IDs issued by the Offices of the Local Chief Executives (Governor, ViceGovemor, Mayor and Vice Mayor)
22. Tax Identification Card (TIN) with picture and signature issued by the Bureau of Internal Revenue
23. School/Student ID for currently-enrolled students, 18 years old and above, issued by reputable schools/colleges/universities recognized by the Department of Education (DepEd) or Commission on Higher Education (CHEd) signed by the principal or head of the academic institution
24. Company IDs issued by private entities or institutions registered with, supervised or regulated by the Bangko Sentral ng Pilipinas (BSP), Securities and Exchange Commission (SEC) or Insurance Commission (IC)
25. For foreign nationals, passport issued by foreign governments AND any of the following:
                a) Alien Certification of Registration (ACR I-card);
                b) Immigrant Certificate of Registration;
                c) Special Resident Retiree Visa issued by the Bureau of Immigration through the Philippine Retirement Authority.
26. Philippine Identification Card

How can I check the delivery status of my PSA certificate online application?

You may call us at (02) 8737-1111, Mondays to Saturdays excluding holidays, from 8:00 am to 5:00 pm. You may also send us an email at help@psahelpline.ph and we would be glad to assist you.

Accredited Partner of: Philippine Statistics Authority