Frequently Asked Questions

Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.

PSA Certificate NBS Pick Up

Which National Bookstore branches are the pickup locations?

Currently, the following branches are:

  1. National Book Store - Robinsons Galleria
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Level 1 Robinsons Galleria, EDSA cor. Ortigas Avenue, Bagumbayan, QUEZON CITY, METRO MANILA, 1109
  2. National Book Store - Quezon Avenue
    Pick up Time: 11:00AM – 6:00PM Monday to Sunday
    Quezon Avenue corner Scout Borromeo Street, Quezon City, South Triangle, QUEZON CITY, METRO MANILA, 1103
  3. National Book Store - Taft Avenue
    Pick up Time: 11:00AM – 6:00PM Monday to Sunday
    2574 Taft Avenue, Malate, Ground Flr Madison Bldg, Beside St. Benilde and in front of DLSU, MALATE, CITY OF MANILA, METRO MANILA, 1004
  4. National Book Store - Victory Central Mall
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Rizal Ave Extension, Monumento Caloocan, Barangay 78, CALOOCAN CITY, METRO MANILA, 1403
  5. National Book Store - Superbranch - Cubao
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Gen. Roxas Avenue, Araneta Center, Cubao, Quezon City, Socorro, QUEZON CITY, METRO MANILA, 1109
  6. National Book Store - Filinvest-Festival Mall
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Level 1, Festival Supermall, Filinvest Corporate City Brgy. Alabang, Alabang, CITY OF MUNTINLUPA, METRO MANILA, 1781
  7. National Book Store - Shopwise Sucat
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Shopwise Building, Dr. A. Santos Avenue, Sucat, San Antonio, CITY OF PARAÑAQUE, METRO MANILA, 1700
  8. National Book Store - Cash and Carry
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Cash & Carry Mall, Osmeña Highway, cor. Ermita Street near Gil Puyat Avenue, Palanan, CITY OF MAKATI, METRO MANILA, 1235
  9. National Book Store - Rockwell
    Pick up Time: 11:00AM to 6:00PM Monday to Friday
    11:00AM to 6:00PM Saturday and Sunday
    R2 Level, Power Plant Mall, Rockwell Center, Bel-Air, CITY OF MAKATI, METRO MANILA, 1224
  10. National Book Store - C. Raymundo
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Danny Floro Building, C. Raymundo Avenue, Caniogan, CITY OF PASIG, METRO MANILA, 1606
  11. National Book Store - E. Rodriguez
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground floor, The Capital Towers, E. Rodriguez Avenue, Bagumbayan, QUEZON CITY, METRO MANILA, 1112
  12. National Book Store - Katipunan
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    297 Katipunan Ave, Loyola Heights, QUEZON CITY, METRO MANILA, 1108
  13. National Book Store - Malabon Citi Square
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Malabon Citisquare Annex, C4 Road cor. Dagat-Dagatan Avenue, Longos, CITY OF MALABON, METRO MANILA, 1472
  14. National Book Store Express - Marikina
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    C&B Circle Mall, Liwasang Kalayaan Road, Marikina Heights (Concepcion), CITY OF MARIKINA, METRO MANILA, 1810
  15. National Book Store Express - Pasig
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    New Scholar Building, No. 4 Plaza Col. Flores Street, San Nicolas (Pob.), CITY OF PASIG, METRO MANILA, 1600
  16. National Book Store - Quad Alpha
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Quad Alpha Centrum Building, 125 Pioneer Street, Highway Hills, CITY OF MANDALUYONG, METRO MANILA, 1554
  17. National Book Store Express - Concepcion
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Bayan-Bayanan Avenue, Brgy. Concepcion Uno, Concepcion Uno, CITY OF MARIKINA, METRO MANILA, 1807
  18. National Book Store - North Ridge Plaza
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Northridge Plaza, 12 Congressional Avenue, Project 8, Bahay Toro, QUEZON CITY, METRO MANILA, 1106
  19. National Book Store Express - Pateros
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    102 M. Almeda Street, Pateros, San Roque, PATEROS, METRO MANILA, 1620
  20. National Book Store - Puregold Zabarte
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Puregold Zabarte, Cor. Zabarte Road, Brgy. Camarin Susano Road, Barangay 175, CALOOCAN CITY, METRO MANILA, 1400
  21. National Book Store - Recto
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    1921 C.M. Recto Avenue, Sampaloc, SAMPALOC, CITY OF MANILA, METRO MANILA, 1015
  22. National Book Store Express - Retiro
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    373 N. Amoranto St., Brgy. Maharlika, Sta. Mesa Heights, Maharlika, QUEZON CITY, METRO MANILA, 1114
  23. National Book Store - Rizal Avenue
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    701 Rizal Avenue, Santa Cruz, SANTA CRUZ, CITY OF MANILA, METRO MANILA, 1014
  24. National Book Store - Batangas
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Bay City Mall,, D. Silang Street, Barangay 14 (Pob.), BATANGAS CITY, BATANGAS, 4208
  25. National Book Store - New Point Mall
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    2nd Floor, Newpoint Mall, Teresa cor., Catalina Sts. Barangay Sto. Rosario, Santo Rosario (Pob.), ANGELES CITY, PAMPANGA, 2009
  26. National Book Store - Waltermart Cabanatuan
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Waltermart Cabanatuan, Maharlika Highway, Dicarma (Pob.), CABANATUAN CITY, NUEVA ECIJA, 3100
  27. National Book Store Express - Paniqui
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Greenfield Commercial Building,, Zamora St. Unit 10 & 11, Samput, PANIQUI, TARLAC, 2307
  28. National Book Store - AB Serendra
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Serendra Building, Fort Bonifacio, Fort Bonifacio, TAGUIG CITY, METRO MANILA, 1214
  29. National Book Store - Metropoint EDSA
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Metro Point Mall, EDSA corner Taft Avenue and Zamora Street, Barangay 97, PASAY CITY, METRO MANILA, 1303
  30. National Book Store - Waltermart Sta. Maria
    Pick up Time: 11:00AM to 6:00PM Monday to Sunday
    Ground Floor, Waltermart Sta. Maria, Provincial Road cor. Bypass Road, Brgy. Sta. Clara, Santa Clara, SANTA MARIA, BULACAN, 3022

How much does a PSA certificate cost?

A copy of a PSA birth, marriage, or death certificate costs P 335.00. A copy of a PSA CENOMAR costs P 390.00.

How can I pay for my order?

You may pay through our official payment channels as follows:

Via online:
Visa or Mastercard, GCash, Maya, ShoppePay or Bayad Online.

Via Over-the-Counter:
7- Eleven, Bayad centers, Palawan Pawnshops, Dragonpay

How will I know if my requested document is ready for pick up?

We will inform you via email and SMS when your order is ready to be picked up.

What are the requirements to be presented to the NBS staff to claim my requested document?

Bring your valid government ID that matches your name in your application to avoid delay in the release of your document.

For any of the scenarios below, please contact us before claiming your document at (02)87371111 Monday to Saturday, from 8:00 AM to 5:00 PM, except holidays or send an email to help@psahelpline.ph.

1. With mismatch between the name in the application and valid government ID – you may be required to forward supporting document/s to establish your identity.

2. Applicant is a foreign national - you may be required to send additional requirements for validation.

Can I change the NBS branch previously chosen after I placed the application?

Once the application has been paid, the pickup location can no longer be changed.

Can I authorize someone to pick up my documents?

Authorized representatives are not allowed. Only the authorized requester who applied for the document will be allowed to claim the document.

Can I choose the “Pickup Option in the NBS branch” if I'm currently residing abroad? Can I assign a family member to claim it for myself?

If your parent or child of legal age is residing in the Philippines, he / she can apply for your document and claim it at your preferred National Bookstore branch.

If you have already placed an order, please send us an email at help@psahelpline.ph with Subject Line: Inquiry on RP Abroad Requirements and Reference Number before sending your representative to claim your order. We will send the requirements to your email address.

Please be advised that the release of your document/s will depend on the validation of the requirements you have submitted.

Until when can I claim my document at the NBS branch?

Your requested document will be at the NBS branch for thirty (30) calendar days from the notification that the document is ready for pick up.

What will happen to my PSA document if I don't claim it after 30-calendar days in NBS?

We will retrieve your document from the branch for safekeeping. Please be advised that all unclaimed documents shall be returned to the Philippine Statistics Authority and eventually disposed. You may call or email us to advise your availability to claim your document at the same NBS branch.

You can also send an email request for an extension citing the reason to help@psahelpline.ph with your reference number.

When can I pick up the PSA document at NBS?

When you get our notification that your PSA document is ready for pick up, you can visit the branch you chose in your application. You can come in anytime from when the branch opens until 6:00 pm, Monday to Sunday. Remember to bring your original valid ID that matches your name in the application.

Where can I ask for assistance regarding my order?

You may call the PSAHelpline hotline at (02) 87371111 Monday to Saturday, from 8:00AM to 5:00PM, except holidays.

You may also send an email to help@psahelpline.ph. Email support is available 24/7.

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