Frequently Asked Questions
Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.
Currently, the following branches are:
You may pay through our official payment channels as follows:
Via online:
Visa or Mastercard, GCash, Maya, ShoppePay or Bayad Online.
Via Over-the-Counter:
7- Eleven, Bayad centers, Palawan Pawnshops, Dragonpay
We deployed a claim code feature in our pickup service which can be used by our customers when claiming their order at the National Book Store.
For paid orders placed prior to this update, the NBS staff will only release the order to the Requesting Party upon presentation of a valid ID that matches the name in the application. We do not accept an authorization letter.
For paid orders placed after this update, the NBS staff will release the order to either the Requesting Party or to its authorized representative upon presentation of the claim code that matches the claim code in our system. The claim code can be generated in our Customer Service portal after passing the identity verification process which you can access through the link indicated in our email notifications or through our website after paying your order.
We deployed a claim code feature in our pickup service which can be used by our customers when claiming their order at the National Book Store.
For paid orders placed prior to this update, the NBS staff will only release the order to the Requesting Party upon presentation of a valid ID that matches the name in the application. We do not accept an authorization letter.
For paid orders placed after this update, the NBS staff will release the order to either the Requesting Party or to its authorized representative upon presentation of the claim code that matches the claim code in our system. The claim code can be generated in our Customer Service portal after passing the identity verification process which you can access through the link indicated in our email notifications or through our website after paying your order.
If your parent or child of legal age is residing in the Philippines, he/she can apply for your document and claim it at a preferred National Book Store branch.
If you have already placed an order, you may undergo and pass the identity verification process and be able to generate a claim code which you can share to your family members.
Here's how:
1. Access the Customer Service portal through the link in our email notification or via the website and login using the order reference number and the OTP sent to your registered email address.
2. In the portal, click the “Verify Identity” button.
3. Select the ID type and be ready to undergo the quick liveness check.
4. Upload a clear and readable copy of your valid ID.
5. A completed status will show once the verification is successful.
After such, you can generate a claim code that your authorized representative will use when claiming the document.
1. Click on the “Generate Claim Code” button in the portal.
2. A 6-digit code will be shown. This code has no expiration.
We will retrieve your document from the branch for safekeeping. You may call or email us to advise your availability to claim your document at the same NBS branch. Please provide your reference number.
Once your document is ready for pickup at the branch you chose in your application, you will receive a notification from PSAHelpline through email and SMS.
Before visiting the NBS branch, you must ensure that you undergo and pass the identity verification process and be able to generate a claim code.
Here's how:
1. Access the Customer Service portal through the link in our email notification or via the website and login using the order reference number and the OTP sent to your registered email address.
2. In the portal, click the “Verify Identity” button.
3. Select the ID type and be ready to undergo the quick liveness check.
4. Upload a clear and readable copy of your valid ID.
5. A completed status will show once the verification is successful.
After such, you can generate a claim code that your authorized representative will use when claiming the document.
1. Click on the “Generate Claim Code” button in the portal.
2. A 6-digit code will be shown. This code has no expiration.
Once you pass the identity verification process and generate a claim code for your order, you are all set to go to the NBS branch to easily claim your order without any hassle.
Kindly reach us through our Customer Service portal that you can find on our website. Just login using the order reference number and the OTP that will be sent to your registered email address. Our team is ready to assist you anytime.
