Frequently Asked Questions

PSA Certificate NBS Pick Up

What is this service for?

This service gives you an option to claim your PSA certificate applied through PSAHelpline at select National Bookstore (NBS) branches in Metro Manila.

Which National Bookstore branches are the pickup locations?

Currently, the following branches are:

  1. National Book Store - Robinsons Galleria
    10:00AM to 6:00PM Monday to Sunday
    Level 1 Robinsons Galleria, EDSA cor. Ortigas Avenue, Bagumbayan, QUEZON CITY, METRO MANILA, 1109
  2. National Book Store - Quezon Avenue
    9:00AM – 6:00PM Monday to Sunday
    Quezon Avenue corner Scout Borromeo Street, Quezon City, South Triangle, QUEZON CITY, METRO MANILA, 1103
  3. National Book Store - Taft Avenue
    9:00AM – 6:00PM Monday to Sunday
    2574 Taft Avenue, Malate, Ground Flr Madison Bldg, Beside St. Benilde and in front of DLSU, MALATE, CITY OF MANILA, METRO MANILA, 1004
  4. National Book Store - Victory Central Mall
    10:00AM to 6:00PM Monday to Sunday
    Ground Floor, Rizal Ave Extension, Monumento Caloocan, Barangay 78, CALOOCAN CITY, METRO MANILA, 1403
  5. National Book Store - Superbranch - Cubao
    10:00AM to 6:00PM Monday to Sunday
    Gen. Roxas Avenue, Araneta Center, Cubao, Quezon City, Socorro, QUEZON CITY, METRO MANILA, 1109
  6. National Book Store - Filinvest-Festival Mall
    11:00AM to 6:00PM Monday to Sunday
    Level 1, Festival Supermall, Filinvest Corporate City Brgy. Alabang, Alabang, CITY OF MUNTINLUPA, METRO MANILA, 1781
  7. National Book Store - Shopwise Sucat
    9:00AM to 6:00PM Monday to Sunday
    Ground Floor, Shopwise Building, Dr. A. Santos Avenue, Sucat, San Antonio, CITY OF PARAÑAQUE, METRO MANILA, 1700
  8. National Book Store - Cash and Carry
    10:00AM to 6:00PM Monday to Sunday
    Ground Floor, Cash & Carry Mall, Osmeña Highway, cor. Ermita Street near Gil Puyat Avenue, Palanan, CITY OF MAKATI, METRO MANILA, 1235
  9. National Book Store - Rockwell
    11:00AM to 6:00PM Monday to Friday
    10:00AM to 6:00PM Saturday and Sunday
    R2 Level, Power Plant Mall, Rockwell Center, Bel-Air, CITY OF MAKATI, METRO MANILA, 1224

How much does a certificate cost?

A copy of a birth, marriage, or death certificate costs P 335.00. A copy of a CENOMAR costs P 395.00.

How can I pay for my order?

You may pay through our official payment channels as follows:

Via online:
Visa or Mastercard, GCash, Maya, ShoppePay or Bayad Online.

Via Over-the-Counter:
7- Eleven, Bayad centers, Palawan Pawnshops, Dragonpay

How will I know if my requested document is ready for pick up?

We will inform you via email and SMS when your order is ready to be picked up.

What are the requirements to be presented to the NBS staff to claim my requested document?

Bring your valid government ID that matches your name in your application to avoid delay in the release of your document.

For any of the scenarios below, please contact us before claiming your document at (02)87371111 Monday to Saturday, from 8:00 AM to 5:00 PM, except holidays or send an email to

1. With mismatch between the name in the application and valid government ID – you may be required to forward supporting document/s to establish your identity.

2. Applicant is a foreign national - you may be required to send additional requirements for validation.

Can I change the NBS branch previously chosen after I placed the application?

Once the application has been paid, the pickup location can no longer be changed.

Can I authorize someone to pick up my documents?

Authorized representatives are not allowed. Only the authorized requester who applied for the document will be allowed to claim the document.

Can I choose the “Pickup Option in the NBS branch” if I'm currently residing abroad? Can I assign a family member to claim it for myself?

If your parent or child of legal age is residing in the Philippines, he / she can apply for your document and claim it at your preferred National Bookstore branch.

If you have already placed an order, please send us an email at with Subject Line: Inquiry on RP Abroad Requirements and Reference Number before sending your representative to claim your order. We will send the requirements to your email address.

Please be advised that the release of your document/s will depend on the validation of the requirements you have submitted.

Until when can I claim my document at the NBS branch?

Your requested document will be at the NBS branch for thirty (30) calendar days from the notification that the document is ready for pick up.

What will happen to my PSA document if I don't claim it after 30-calendar days in NBS?

We will retrieve your document from the NBS branch, and we will return it to the PSA. Your payment will be forfeited.

However, you may send an email request for an extension citing the reason to with your reference number.

When can I pick up the PSA document at NBS?

When you get our notification that your PSA document is ready for pick up, you can visit the branch you chose in your application. You can come in anytime from when the branch opens until 6:00 pm, Monday to Sunday. Remember to bring your original valid ID that matches your name in the application.

Where can I ask for assistance regarding my order?

You may call the PSAHelpline hotline at (02) 87371111 Monday to Saturday, from 8:00AM to 5:00PM, except holidays.

You may also send an email to Email support is available 24/7.

Accredited Partner of: Philippine Statistics Authority