PSA Certificate International Order

With the new service of PSAHelpline, our customers from abroad can now order their PSA certificates online, schedule a pick up via their preferred international courier, and have it delivered.

This new service of PSAHelpline covers the processing of the requested certificate from application/ ordering, to producing a digital copy, and to handing over the physical copy of the certificate to your preferred international courier.

Please note that the fee you are paying to PSAHelpline covers only the processing of the requested certificate. The scheduling and cost of document pickup via an international courier, as well as the delivery, will be at your own preference and expense.

PSAHelpline has a variety of options to ensure that you can process a payment right at your own convenience and even if you’re from abroad.

Online Channels:

Visa and Mastercard credit cards
GCASH
Maya
Bayad Online
QRph

Over the Counter (by asking your relative, a friend, or anyone in the Philippines who can pay the order on your behalf):

7 Eleven
Bayad
Palawan Pawnshop

Others:

Bancnet
Dragonpay

For Certificate of Live Birth, Certificate of Marriage, and Certificate of Death, the certificate costs PhP 365.00.

For Certificate of No Marriage and Certificate of No Death, the certificate costs PhP 420.

Please note that the cost of each certificate does not include delivery/ shipping fee.

Yes, PSAHelpline will be notifying you of the status of your order via your registered email address. You may also visit the Customer Service portal and enter your order reference number to check the progress.

Yes. For Certificate of Live Birth, Certificate of Marriage, Certificate of No Marriage, and Certificate of No Death, you may apply for your parents or your child.

For Certificate of Death, you may request a copy for your deceased parent, child, or legal spouse.

Yes. You can request multiple copies of the same certificate type (e.g., two copies of Certificate of Live Birth). However, if you intend to request a copy of different certificate types, a separate request for each certificate is required (e.g., a copy of Certificate of Live Birth and copy of Certificate of No Marriage).

Yes. PSAHelpline is compliant with the provisions of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its implementing rules and regulations, the issuances of the National Privacy Commission, as well as other applicable laws relating to data privacy and protection.

To read more, you may visit our User Agreement page.

Yes, you need to undergo and pass the identity verification to unlock the features of PSAHelpline’s new service. Upon successful verification, you will be able to access and view the digital copy of your requested PSA certificate and have it downloaded. Second, the Schedule Pick Up button will be available allowing you to schedule a pick up via your preferred international courier.

To do this, go to the Customer Service portal, look for the “International Order” section and click on the “Start Identity Verification” button. Select your preferred ID type from the list and upload a copy of your own valid ID. A message will be displayed upon successful identity verification.

We accept Philippine National ID, Philippine Passport, Philippine-issued Driver’s License, Philippines’ Government Service Insurance System or Social Security System UMID, and COMELEC-issued Voter’s ID.

If your available ID is not on the list, you may still use and upload it under the “Other ID” category.

If you will be using a foreign issued ID, please upload one that has an English translation.

Kindly ensure that the ID you will be using in the verification process is clear, readable, and valid.

The digital copy of your certificate will be accessible and downloadable for a period of 60 days only. Hence, we advise you to download it and keep it in your file within the said period for future reference.

In case you missed downloading the digital copy of your certificate and the 60-day period has already expired, you may place an order again through the PSAHelpline website.

There are 2 QR codes that can be seen in your requested certificate.

The first QR code is embedded in the physical copy of the certificate and can be scanned using PSA’s e-verification application. The viewable data after scanning the QR code will be depending on the type of certificate.

An example of the data that can be viewed after scanning the QR code:

- Certificate Type
- Transaction Number (PSA Application Number)
- Transaction Date (Date of Submission to PSA)
- Outlet Code (Code where the application was processed)
- Issued Date (Released Date from PSA)
- Document Owner’s Name
- CRS Copy Number
- Date of Event
- Place of Event

The other QR code is only embedded in the digital copy of the certificate and can be scanned by any scanning application. It will allow you to view the following information:

- Order Reference Number
- Requester’s Name
- Certificate Type
- Scanned Date

Both QR codes serve as a way to check the authenticity of the certificate issued by the Philippine Statistics Authority (PSA) through PSAHelpline.