Frequently Asked Questions

What changed about ordering a Certificate of Live Birth?

You can only order copies of the PSA Certificate of Live Birth for yourself and your child. If you wish to order copies of the PSA Certificate of Live Birth for your parents, spouse, and other relatives, you may do so at the nearest PSA Serbilis Center.

For your relatives' safety and convenience, they can simply visit psahelpline.ph and click Order Now to order their Certificate of Live Birth.

What changed about ordering a Certificate of Marriage?

You can order your own PSA Certificate of Marriage. If you need to order for relatives, you may proceed to the nearest PSA Serbilis Center provided you have an authorization letter from the owner of the Certificate of Marriage and their valid ID.

For your relatives' safety and convenience, they can simply visit psahelpline.ph and click Order Now to order their Certificate of Marriage.

What changed about ordering a Certificate of No Marriage?

You can order your own Certificate of No Marriage. If you need to order for relatives and friends, you may do so at the nearest PSA Serbilis Center provided you have an authorization letter from the CENOMAR owner and their valid ID.

For your relatives' safety and convenience, they can simply visit psahelpline.ph and click Order Now to order their Certificate of No Marriage.

Why can’t I order a Certificate of Death?

Certificates of Death are still available at PSA Serbilis Centers. This is currently not available for online ordering and delivery via PSAHelpline.ph.

What happened to my previous orders?

All orders placed on or before January 2020 have been deleted from our database.

How soon can I order a Certificate of Marriage for newlyweds?

It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:

  • 1 – 2 months posting period for place of marriage within Metro Manila, based on the transmittal date
  • 2 – 3 months posting period for provincial place of event, based on the transmittal date

How soon can I order a Certificate of Live Birth for newborns?

It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:

  • 1 – 2 months posting period for place of birth within Metro Manila, based on the transmittal date
  • 2 – 3 months posting period for provincial place of event, based on the transmittal date