Frequently Asked Questions

Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.

PSA Certificate Ordering

What changed about ordering a PSA Certificate of Live Birth online?

You may order a PSA Certificate of Live Birth for yourself, your child, or your parents.

If you wish to order copies of PSA Certificate of Live Birth for other relatives, you may proceed to the nearest PSA Civil Registry System Outlet.

What changed about ordering a PSA Certificate of Marriage online?

You may order a PSA Certificate of Marriage for yourself, your child, or your parents.

If you wish to order copies of PSA Certificate of Marriage for other relatives, you may proceed to the nearest PSA CRS Outlet.

What changed about ordering a PSA Certificate of No Marriage (CENOMAR) online?

You may order a PSA Certificate of No Marriage for yourself, your child, or your parents.

If you wish to order copies of PSA Certificate of No Marriage for other relatives, you may proceed to the nearest PSA Civil Registry System Outlet.

What changed about ordering a PSA Certificate of Death online?

You may order a PSA Certificate of Death of your parent, your spouse, or your child.

If you wish to order copies of PSA Certificate of Death for other relatives, you may proceed to the nearest PSA CRS Outlet.

What happened to my previous PSA certificate orders?

All orders placed on or before January 2020 have been deleted from our database.

How soon can I order a PSA Certificate of Live Birth for newborns?

It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:

  • 2 – 4 months posting period for place of birth within Metro Manila, based on the transmittal date
  • At least 6 months posting period for provincial place of event, based on the transmittal date

How soon can I order a PSA Certificate of Marriage for newlyweds?

It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:

  • 2 – 4 months posting period for place of marriage within Metro Manila, based on the transmittal date
  • At least 6 months posting period for provincial place of event, based on the transmittal date

How soon can I order a PSA Certificate of Death for someone who recently passed away?

It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:

  • 2 – 4 months posting period for place of death within Metro Manila, based on the transmittal date
At least 6 months posting period for provincial place of death, based on the transmittal date

How do I fill up the online Requester Form if I'm a married woman who retained my maiden name?

You may leave the Married Last Name field blank on the Requester Form and continue to place your order. Please make sure to present a valid ID that contains your maiden name to our courier upon delivery or the NBS staff when claiming the document at the selected branch.

If you need to order a Death Certificate of your spouse, please contact us.

I might be unavailable at the time of delivery, can I assign someone in our household to receive my order?

Yes, you can assign an adult member of your household to receive your order. You can do this by clicking “I want to assign an Authorized Person to Receive the document” on the Order Confirmation page. An email will be sent to your registered e-mail address containing a secure link.

To know more about it, you may click this link Authorized Person to Receive

How can I verify if a message I received is legitimately from PSAHelpline.ph?

To check if the SMS notification you received is from PSAHelpline.ph, click Verify Phone Number to confirm.
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