Frequently Asked Questions

Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.

PSA Certificate PSA ECert

What is a PSA E-Certificate?

PSA E-Certificate is a secure, viewable online, digitally signed PDF version of your civil registry documents, such as a Birth, Marriage, or Death certificate, as well as a CENOMAR or CENODEATH.

While it is accessed and downloaded digitally via the Customer Service Portal, it carries the same legal weight and validity as a traditional paper certificate issued by the PSA.

Is the E-Certificate valid for all transactions?

Yes. It is increasingly accepted by schools, employers, and government agencies. However, we always recommend checking with the specific requesting institution if they accept PSA e-cert submission which is viewable online.

Does the E-Certificate expire?

The civil registry information itself does not expire. However, the digital copy will be viewable online for 60 days from the date the PSA E-Cert becomes available in the Customer Service Portal. We strongly recommend downloading and saving your PSA e-cert securely for future use.

How do I apply for an E-Certificate?

You can apply through PSAHelpline.ph. Simply select the "E-Certificate" option, fill out the required details, and complete the payment.

What are the requirements for identity verification?

To protect your privacy and make the digital copy of your requested certificate viewable online, you must undergo a Real-time Liveness Check (a quick selfie scan) and upload a valid ID. This ensures that the sensitive document is only released to the rightful owner or authorized requester.

Can I order an E-Certificate for someone else?

Yes, for Certificates of Live Birth, Marriage, No Marriage (CENOMAR), and No Death (CENODEATH) you may order for your children or your parents. For COD, you may order for your legal spouse, parents, or your child.

How can an agency verify my E-Certificate?

Requesting agencies can verify the authenticity of an issued PSA e-certificate through these two methods:


- Scan the QR Code located on the cover page of the certificate for instant verification.

- Visit the official verification link at https://e-cert.psahelpline.ph. You will need to enter the Reference Number and Authentication Code found on the cover of the certificate.

How much does it cost?

The current rate for Birth, Marriage, and Death E-Certificates is ₱290, while a CENOMAR, and CENODEATH is ₱345.

When will I get my E-Certificate?

You will receive a secure link in your registered email as soon as the PSA releases your record and your identity verification is successful. From there, you can view and download your copy through the Customer Service Portal. The digital copy will be viewable online for 60 days from the date the PSA E-Cert becomes available in the Customer Service Portal. We strongly recommend downloading and saving your PSA e-cert securely for future use.