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How much does a PSA Birth Certificate cost?
It costs P365 for Birth, Marriage, or Death Certificates. For CENOMAR, it costs P420. The rates are inclusive of the service fee and nationwide courier fees.
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Can I order if I'm abroad?
There are guidelines that need to be complied with if the owner of the document is abroad. Please contact us via email, or chat for further information and assistance.
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Can I order if I'm below 18 years old?
No. The applicant must be of legal age and an authorized requester to order a PSA certificate. The parents of a minor child may request the PSA certificate of the child on his behalf.
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How can I pay for the PSA certificate?
PSAHelpline.ph offers various payment options for your convenience. We accept online and over-the-counter payments at our partner payment centers. To view the complete list of payment options, please visit our FAQ page.
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How long will it take to receive my document?
Once your payment has been posted, your order will be delivered within 3-4 working days if within Metro Manila and 7-8 working days for orders outside Metro Manila.
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Why is it taking so long to deliver my order?
There are exceptional cases where the certificate you are requesting need to go through manual verification by PSA retrievers. This will require an additional 7 working days of processing. To find out other possible reasons for delays in delivery, please visit our FAQ page.
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Why is my order under manual verification?
An order undergoes manual verification when the certificate being requested cannot be immediately fetched from PSA's database. Through this process, PSA’s retrievers exert every possible effort to retrieve the certificate from the PSA’s document archives.
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Can a spouse receive an order?
No. During delivery, only the owner of the certificate or the authorized requester is allowed to personally receive the order. To view the complete delivery guidelines, please visit our FAQ page.
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Can I leave an authorization letter for my order?
No. PSAHelpline.ph abides by the policies and guidelines of the Data Privacy Act (RA 10173). We shall release the ordered document to the owner or the authorized requester only, upon presentation of any of the valid IDs listed on our website.
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Do I really need to personally receive the delivery?
It is important that you are present on the day of delivery to personally receive the requested PSA document/s. In case you are not available on the delivery date, please call us at (02) 8737-1111, Monday to Saturday, excluding holidays, from 8AM to 5PM to make delivery arrangements.
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What ID do I need to show the delivery courier?
You may present a valid government-issued ID such as Driver’s License, Passport, SSS or GSIS ID. To view the complete list of acceptable IDs when receiving your requested document/s, please visit our FAQ page.