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How to Get a PSA Birth Certificate in Quezon City

If you are in Quezon City and need to get a copy of your PSA birth certificate (or any other PSA civil registry document), there are two ways available for you:

Get an appointment online to visit a PSA Civil Registry System (CRS) outlet and request for the certificate you need over the counter.
Order your PSA certificate online and have it delivered to your home.

In Quezon City, you can visit the PSA CRS outlet located in East Avenue to request for your PSA certificates in person. You need to get an appointment online to be allowed inside the office premises. This means that you cannot simply visit any time you want to; you must make an appointment, choose the date and time when you plan to visit, and specify the certificates you wish to request for.

The address of the PSA outlet in Quezon City is:

CRS Building, PSA Complex
East Ave., Diliman, Quezon City

To get an appointment online, follow these steps:

Log-on to the PSA Online Appointment Systems webpage.
Choose the PSA outlet where you wish to request your PSA certificate. If you are in Quezon City, book an appointment at East Avenue. Also, if the certificate you are requesting for underwent Court Decrees and Legal Instruments (CDLI) and you will be requesting for a copy for the first time, choose the East Avenue outlet (even if you are not from Quezon City).
Provide your personal information as required by the appointment setting page. You will receive a verification code in your email, and you need to key-in this code to proceed to the rest of the appointment setting steps.
Select the PSA certificate you will be requesting for. If you are requesting for another person, indicate the details of the owner of the certificate and your relationship to him/her.
Choose the date and time of your planned visit. The PSA office in East Avenue, Quezon City accepts applicants from Monday to Friday, between 7am to 3pm.
A summary of all the information you submitted will be shown on the next page. Double-check your details, dates, and other information submitted and make sure that all are correct. Your name on the appointment must match the name on your IDs.
Your Appointment Slip will be sent to your email. You may print this out or save a copy on your mobile phone. You will be asked to show this to the guard before you are allowed entry into the building.
Be at the PSA CRS outlet at least 30 minutes before your appointment time. Bring your own pen, wear your face mask, and observe other health protocols while in the office premises.
Minors are not allowed to make an online appointment.

For those who do not have time to visit a PSA outlet, you can order a copy of your PSA birth certificate online and have it delivered to you.

How to order your PSA certificate online:

Log-on to PSAHelpline.ph and click the order now button.
Choose the PSA certificate type you wish to order and click on that. You may order your own PSA certificates, that of your children, or parents.
Provide your personal details and the details on the certificate you are requesting for. You also need to type of ID you will be showing to the courier upon delivery of your requested document.
Choose the purpose of your request and specify if there were legal proceedings previously done on the certificate you are requesting for. If the certificate underwent a legal proceeding and this is the first time you will be requesting for the annotated copy, you need to personally request for a copy at a PSA CRS outlet.
Provide your delivery details, email address, and mobile number.
Select the number of copies you wish to order and confirm that all the details in your order are correct.
Pay through any of the available payment channels and wait for your PSA certificate to be delivered to your address.

You must be at the delivery address to personally receive the PSA certificates you ordered. Show your proof of identification to the courier. You cannot assign another person to receive your orders for you. You may track the status of your order on the PSAHelpline.ph website by clicking the Check Status link on the homepage.