When you need your vital documents, you need a process that is easy and efficient. Whether it is a copy of your PSA birth certificate, marriage certificate, CENOMAR, CENODEATH, or even a loved one’s death certificate, we want to help you get it quickly.
Good news! Getting these essential documents is now simpler than ever. You have three flexible options to choose from:
- Call the PSAHelpline.ph hotline and request a copy over the phone and have it delivered to you.
- Order your PSA certificate online at PSAHelpline.ph.
- Get an appointment at the nearest PSA Civil Registry System (CRS) outlet and request a copy over the counter.
Requesting for a PSA Certificate Through the PSA Hotline
There is an easy option to call the PSAHelpline hotline to order your PSA certificates. The number to call is (02) 8-737-1111.
The hotline is available from Monday to Saturday, 8 AM to 5 PM, except during holidays. Regular charges will apply depending on your landline or mobile network provider.
Orders placed via the hotline are limited to delivery within the Philippines. Applicants residing outside the Philippines must use the PSAHelpline.ph website and follow the international ordering process. This process includes identity verification and OTP submission and requires the applicant to self-arrange the pickup and international delivery of their PSA certificates using their preferred courier. For more information on PSAHelpline.ph’s International Service, read this blog post: International Access to Your PSA Certificates.
For questions or to check the status of your order, access PSAHelpline’s Customer Service portal. Simply enter your 10-digit order reference number and the OTP that will be sent to your registered email address. The system will then allow you to select the specific type of assistance needed for your order. If you have unique concerns, the portal also includes an option to send a message directly to PSAHelpline.ph customer support, and a team member will assist you promptly.
Requesting for a PSA certificate online
Online ordering and home delivery is the new normal of shopping for most Filipino households. Everything from food, to clothing, to kitchen essentials, school and office supplies, car parts and accessories, even plants and gardening tools can now be ordered online and dropped off at our doorsteps. It is widely accepted as the more convenient, safe, and efficient way to get the things we need.
If daily essential needs can be ordered online, why not essential documents such as PSA birth certificates, marriage certificates, death certificates, and CENOMAR?
Well, now we can through PSAHelpline.ph.
PSAHelpline.ph is every Filipino’s fast and convenient way of getting PSA certificates. All you must do is submit your order through the website, pay online or at any participating payment outlet, and wait for your orders to be delivered to your doorstep. Metro Manila orders are delivered in 3 to 4 business days, and 3 to 8 business days for provincial deliveries.
Ordering online is available to certificate owners and authorized requesters (parents and children of certificate owners). Couriers will also require valid identification before releasing the document to the requesting party. You may also check the order and delivery status on the website using your order reference number.
Getting a Copy at a PSA CRS Outlet
The Philippine Statistics Authority (PSA) implemented the PSA Online Appointment System to provide a more organized, systematic, and efficient way for Filipinos to personally request for civil registry documents at PSA outlets nationwide. To get an appointment, you need only to log on to https://appointment.psa.gov.ph/.
Setting an appointment is free of charge; you may also change or cancel your appointment within a given timeframe.
When you have a confirmed appointment, you are sure to be attended to when you visit your chosen PSA CRS outlet. You may request copies of your own PSA certificates and those of your family, relatives, and other people.
For complete details on setting an appointment online and required IDs and documents, visit the PSA CRS Appointment website.
Getting your PSA certificate at a PSA outlet is still a practical choice, especially if you need your document on the same day. It is also recommended for those with special concerns—such as amendments or corrections—or for those claiming the first copy of a corrected or updated civil registry record. Meanwhile, online ordering and delivery are ideal for those who don’t have time to visit a PSA outlet during the week. To better understand the differences between these options, read this blog: PSA Online Appointment vs. PSA Online Ordering: What is the Difference and Which One Should You Use?
Whether you decide to order your PSA certificate online or through the hotline, you are assured of safe and hassle-free processing and delivery of your most important documents. Try it today.
