Explained: Why PSAHelpline Does Not Deliver Outside the Philippines

Filipinos working, studying, or living abroad often need access to official civil registry documents issued by the Philippine Statistics Authority (PSA). Whether it is for immigration, dual citizenship, legal matters, or visa applications, getting a copy of a PSA birth certificate, marriage certificate, death certificate, CENOMAR, or CENODEATH is an essential step in many transactions.

Naturally, a common question we receive is: Can PSAHelpline.ph deliver PSA certificates abroad?

As of now, the answer is no. PSAHelpline.ph only delivers PSA certificates to addresses within the Philippines. However, if you are currently residing overseas, you can still place an order through PSA online and have your documents delivered to a trusted recipient back home.

Here’s everything you need to know.

Why PSAHelpline.ph Does Not Offer International Delivery

We understand how important convenience is, especially for overseas Filipinos who cannot easily access a PSA outlet. While international delivery seems ideal, it involves significant challenges that affect the safety and security of your documents:

1. Customs regulations and postal restrictions differ by country, which can delay or reject shipments.
2. High risk of loss, delay, or mishandling during international transit.
3. Compliance with data privacy and security laws must be ensured when delivering sensitive personal documents like PSA certificates.

For these reasons, PSAHelpline.ph limits delivery to local addresses where we can fully guarantee secure, timely, and traceable delivery through accredited courier services.

What You Can Do If You Live Abroad and Need a Copy of Your PSA Certificate

Even if you are based outside the Philippines, you can still request a PSA certificate online at PSAHelpline.ph. The system allows you to order vital documents, and instead of receiving it personally, you can authorize a trusted individual in the Philippines to receive the document on your behalf.

This person does not need to be a family member, and there are no restrictions based on the type of document requested if you provide the necessary documentary requirements to prove your consent and identity.

Two Ways to Have Your PSA Certificate Ordered and Delivered While You Are Abroad

If you live overseas and need a PSA certificate, there are two options available through PSAHelpline.ph:

Option 1: Have a Parent or Child in the Philippines to Order for You

If you have a parent or child (of legal age) residing in the Philippines, they can request your PSA certificate on your behalf. Here’s how it works:

1. Your parent or child of legal age simply needs to visit PSAHelpline.ph, choose the type of document you need, and fill out the order form.
2. Once the order is placed and paid for, the document will be delivered directly to their address in the Philippines.
3. From there, your family member can send the PSA certificate to you via international courier or through balikbayan boxes, depending on your urgency and preferred method.

This is the easiest and fastest way to receive your document if you have a qualified next of kin in the Philippines.

Option 2: Order the Certificate Yourself and Authorize Someone to Receive It

If you do not have a parent or child in the Philippines who can place the order for you, you may still request the document yourself through PSAHelpline.ph and assign any trusted recipient to receive the delivery.

Read on to learn how to do this from abroad.

How to Order a PSA Certificate Online While Abroad

Here is a step-by-step guide to help you place an order and authorize someone else to receive it.

Step 1: Place Your Order at PSAHelpline.ph

Go to PSAHelpline.ph and select the type of certificate you need: PSA birth certificate, marriage certificate, death certificate, Certificate of No Marriage (CENOMAR), Certificate of No Death (CENODEATH).

To learn more about CENODEATH, visit our page at PSA (NSO) CENODEATH.

Step 2: Pay for Your Order

Complete your transaction using any of the available payment options, including:

1. Credit or debit card
2. E-wallets (GCash, Maya, Bayad app)
3. Over the counter payment centers

Make sure you take note of your Order Reference Number. You will need this when submitting your authorization documents.

How to Authorize a Trusted Recipient from Abroad

After paying for your order, you will need to send an email to help@psahelpline.ph to authorize your representative in the Philippines. This step is mandatory if you, the certificate owner or authorized requester, are abroad and unable to personally receive the document.

Send the following requirements via email:

1. A scanned copy of your valid Philippine passport or foreign passport. Make sure it clearly shows your name, photo, and signature.
2. A selfie of you holding your passport.

3. A signed Letter of Authorization (LOA) in PDF format, containing:

   1. Your specific reason for authorizing someone else
   2. The full name of your trusted recipient (only one name is allowed)
   3. The complete delivery address of your recipient in the Philippines
   4. Your signature, which must match the one on your valid ID or passport.
4. A scanned copy of your recipient’s valid government-issued ID
5. Use your personal email address to send these to help@psahelpline.ph, and include your Order Reference Number.
6. Your submitted documents will undergo review and validation. You will receive an email notification from our team informing you whether your request has been approved or if additional steps are required.

Important: Your authorized recipient must present the original copy of their ID and a digital copy of your LOA to the courier upon delivery.

Reminders About Delivery Timelines

Please note that the standard delivery timeline may be extended in these situations:

1. If the documents submitted are incomplete or unclear
2. If the validation of your identity and authorization takes longer
3. If courier services encounter delays due to location or availability

To avoid issues, make sure you prepare and submit all requirements as soon as possible after paying your order.

Why PSAHelpline.ph Is Still the Best Option

Even if international delivery is not available, PSAHelpline.ph offers a safe, secure, and efficient way for Filipinos abroad to access their vital documents. Here’s why you can rely on us:

1. You can order from anywhere, 24/7, through PSA online.
2. We offer nationwide delivery to your authorized recipient.
3. Each PSA certificate comes with a QR code for quick verification.
4. We adhere strictly to the Data Privacy Act to keep your personal data safe.
5. Support is available via phone or email if you need help at any point in the process.

Final Thoughts: Getting Your PSA Certificate While Abroad

Being far from home does not have to mean putting off important paperwork. Thanks to PSAHelpline.ph, you can still request your PSA certificate online and have it delivered to someone you trust without ever having to visit a PSA office or worry about international shipping delays.

If you submit the right documents and authorize your recipient properly, you will receive your PSA birth certificate or other civil registry document through PSA delivery, directly to your chosen address in the Philippines.

Need help with your order?

Email us at help@psahelpline.ph

Call our hotline: (02) 8737-1111 (Mon to Sat, 8AM to 5PM, except during holidays)

PSAHelpline.ph – Making PSA online services safer and more accessible, wherever you are in the world.