This year, PSAHelpline.ph proudly celebrates 25 years of delivering secure, accessible, and innovative services that have helped millions of Filipinos conveniently obtain their civil registry documents from the Philippine Statistics Authority (PSA) without ever needing to leave home.
A Trailblazing Beginning
Launched in June 2000 as NSO Helpline Plus, PSAHelpline.ph was the first and longest-running PSA certificate ordering and delivery platform in the country. What began as a simple yet groundbreaking idea, a call-in hotline (02-737-1111) to request birth, marriage, CENOMAR, and death certificates, quickly became a trusted nationwide service that brought government-issued documents closer to people’s homes.
Recognizing the growing digital needs of Filipinos, the service expanded into the online sphere in 2011, allowing individuals to order their PSA certificates online through desktops, laptops, tablets, or smartphones. This innovation gave Filipinos a new way to interact with essential PSA services faster, safer, and more convenient than ever before.
In 2013, with the transformation of the National Statistics Office (NSO) into the Philippine Statistics Authority (PSA), the platform was rebranded as PSAHelpline.ph, reinforcing its partnership with the agency and its commitment to adapting to the evolving needs of the public.
How to Order Your PSA Certificate Online
Today, PSAHelpline.ph remains the most trusted platform to request PSA birth certificate, marriage certificate, death certificate, Certificate of No Marriage (CENOMAR), and now the newly available Certificate of No Death (CENODEATH). You do not need a PSA online appointment—just visit www.PSAHelpline.ph, fill out the form, select your preferred payment method (including over-the-counter options, mobile wallets, credit/debit cards, or online banking), and wait for your PSA delivery to arrive at your doorstep.
Delivery takes approximately 2 to 3 business days within Metro Manila, and 3 to 8 business days for provincial addresses. You can also track your order through the website.
Secure, Reliable, and Always Improving
Security and data privacy are core to the PSAHelpline experience. Strict delivery protocols are in place to ensure that documents are received only by the rightful recipient. Recognizing that not everyone is available to receive deliveries during the day, PSAHelpline.ph offers the option to authorize another adult from the same household to receive the PSA certificate on the applicant’s behalf. This added flexibility is especially useful for working individuals or those with demanding schedules.
If home delivery is not feasible, applicants may also choose to pick up their certificate at select branches of National Book Store or Robinsons Department Store, by presenting valid identification. The complete list of pickup locations is available on the website.
As part of its continued improvements, PSAHelpline.ph now issues PSA certificates with QR codes to help validate document authenticity—an added layer of trust for institutions and individuals alike.
In addition, PSAHelpline.ph provides PSA certificates in digital format to institutional partners such as the AFPPGMC, the Department of Foreign Affairs for its e-Apostille service, and various private establishments in education, real estate, and global workforce deployment. These secure digital certificates help streamline verification processes, reduce document handling time, and make transactions more convenient for both the organizations and the individuals they serve.
Always Ready to Help
Customer service remains a hallmark of PSAHelpline’s 25-year legacy. A dedicated support team is available via the hotline (Monday to Saturday, 8 AM to 5 PM, excluding holidays) or through email, which is monitored 24/7. Whether checking on delivery, updating information, or asking for assistance, users can rely on PSAHelpline’s responsive and professional support.
Powered by Pilipinas Teleserv: 25 Years of Innovation and Service Excellence
Behind PSAHelpline.ph is Pilipinas Teleserv, Inc., a pioneering business process outsourcing (BPO) company that also began operations in 2000 and is proudly celebrating its 25th anniversary this year. Over the past two and a half decades, Pilipinas Teleserv has built a strong reputation for delivering customized BPO solutions to both government agencies and private sector clients—from customer service and process automation to contact center management and secure document handling.
Its partnership with the Philippine Statistics Authority through PSAHelpline.ph stands as an example of how private-public collaboration can bring meaningful impact to millions of citizens.
With a foundation built on trust, security, and innovation, Pilipinas Teleserv continues to be a valuable enabler of digital transformation and service excellence in the Philippines.
25 Years of Moving Forward
What started in 2000 as a bold idea to make PSA services more accessible has grown into a national platform recognized for its reliability and innovation. As PSAHelpline.ph celebrates 25 years of service, it remains steadfast in its mission: to bring the services of the Philippine Statistics Authority closer to every Filipino—securely, efficiently, and with heart.
Order your PSA certificate online today at www.PSAHelpline.ph.
