PSAHelpline.ph now accepts orders from abroad.
The Philippine Statistics Authority (PSA) powered by PSAHelpline.ph now extends its convenient online services globally, to ensure that official documents can now be requested internationally. This service ensures that PSA certificates such as Birth, Marriage , and Death Certificates , as well as PSA CENOMAR and CENODEATH are processed, securely prepared, and ready for pickup by the international courier service that the requester arranges.
This service provides Filipinos living or working outside the Philippines a secure path to obtaining official civil registry documents for immigration, employment, and other vital legal proceedings.
The 6-Step Process for International Pick up and Delivery
- Place Your Order Online: Visit PSAHelpline.ph, click the "Order Now” button.
- Choose International: Select the “International” option in the delivery section. Securely verify your mobile number and email address by providing the correct One-Time Password (OTP) sent to your registered email to proceed.
- Pay For The Request: Process the payment for your PSA certificate request
- Complete Identity Verification: After payment, you must complete the mandatory Identity Verification process. This requires performing a liveness check and uploading a clear copy of a valid government-issued ID. Your responsiveness here is crucial to prevent processing delays.
- Access and View Your E-Certificate: Upon successful verification and processing by the PSA, a digital certificate (PSA e-Certificate) will be uploaded to the secure e-Cert Portal. This grants you an advance view of the authenticated PSA certificate you ordered, before it can be physically shipped.
- Arrange Your International Courier Pickup: Access the Customer Service Portal, click "Schedule Pickup," and choose, book, and pay for your preferred international courier service (e.g., DHL or FedEx). Upload the courier's official waybill into the portal. PSAHelpline will then securely seal your certificate and hand it over to your chosen international courier for delivery.
Frequently Asked Questions (FAQ)
International Delivery Service
Q: Why do I have to book and pay for the international courier separately?
A: The initial payment covers the PSA certificate and the PSAHelpline service fee. The international courier fee is separate because the cost depends on your chosen courier (e.g., DHL, FedEx), the destination country, and the service speed you select. You pay the courier directly when booking the pickup.
Q: Can I authorize someone in the Philippines to receive my document instead?
A: If you intend to have someone in the Philippines receive your order, choose our nationwide door-to-door delivery instead and enter the delivery address of the person and assign them as your Authorized Person to Receive using our Customer Service Portal.
Q: What happens if the courier cannot pick up the document because I haven't uploaded the waybill?
A: The document cannot be released to the courier until the official waybill is successfully uploaded to the Customer Service Portal. This step is crucial for the secure sealing and handover of your document.
A Commitment to Global Accessibility and Secure Service
The Philippine Statistics Authority (PSA) affirms its commitment to global public service through the PSA International Access feature, facilitated by PSAHelpline.ph.
These advanced online systems ensure that secure, reliable access to vital civil registry documents is consistently available to every Filipino citizen abroad. The PSA thus eliminates the challenges traditionally associated with acquiring official copies, delivering an efficient, secure, and up-to-date solution that honors the varied needs and schedules of the Filipino populace worldwide. Ultimately, this service is a clear demonstration of the PSA’s unwavering dedication to security and ensuring record accessibility across the international community.
