Frequently Asked Questions

What is this service for?

This service is for AFPPGMC pensioners who need to update their living status at the AFPPGMC. They may request for their PSA certificates online which will be delivered directly to the AFPPGMC in digital/electronic format (e-certificate).

How much does a PSA e-certificate cost?

Birth, marriage, and death e-certificates cost P300 while a CENOMAR e-cert costs P360. The rates are inclusive of service fee for the delivery of the e-certificate to the AFPPGMC.

Will I receive a hard copy of the certificate I ordered?

No. All orders placed through the page will be sent to the AFPPGMC in digital format (e-cert). If you wish to receive a physical copy of the PSA certificate, you may place a separate order on the website. You may also request AFP to print a copy of your scanned PSA certificate.

How will I know when AFPPGMC has received a copy of the e-cert I ordered?

PSAHelpline will send updates on the status of your order. When the document has been scanned and transmitted to AFPPGMC, you will receive an SMS and email notification.

Who may order my PSA e-cert aside from me?

The PSA certificates (birth, marriage, death, and CENOMAR) may also be requested by the owner’s legal spouse, children of legal age, and parents.

How can I pay for my order?

You may pay through any of our authorized payment channels such as Visa or Mastercard credit card, GCash, Maya, ShopeePay, or Bayad Online.

Over-the-counter payments are likewise accepted at 7-Eleven branches, Bayad outlets, and at Palawan Pawnshops. Other payment channels available are BancNet ATMs and Dragonpay.

What if I fail to pay for my order?

Until a payment is made, the order will not be processed, and no e-cert will be sent to the AFPPGMC.

What do I do if I need assistance on my order?

You may call the PSAHelpline hotline at (02) 87371111. The hotline is available from Monday to Saturday, 8AM to 5PM, except during holidays.

You may also send an email to Email support is available 24/7.

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