How to Order Copies of Your PSA Certificates While Staying Abroad

Ordering your PSA certificate online at PSAHelpline.ph and having these delivered right to your doorstep offers a secure and hassle-free method for obtaining copies of your vital civil registry documents. This service holds particular significance for a wide range of individuals, including busy working parents, senior citizens, professionals, and those residing in areas with limited access to a nearby PSA outlet. Over time, it has proven to be a reliable way to obtain your PSA certificate, which you might need for various important transactions.

PSAHelpline offers nationwide delivery and even lets you pick up your certificates at select National Book Store outlets in Metro Manila. PSAHelpline prioritizes a stringent delivery process, ensuring utmost protection and security of the certificate owner’s personal information.

But what if the owner of the PSA certificate lives or works abroad and could not personally receive or pick up his ordered PSA documents?

In this blog, we will provide you with a comprehensive guide on how to order PSA certificates for your family members living or working abroad, ensuring that the security and data privacy of the certificate owner remain uncompromised, even when they are overseas.

1. Ordering Your PSA Certificates for Direct Delivery to Your International Address

PSAHelpline.ph now offers a direct international delivery option, allowing you to have your document sent to your address outside the Philippines. This process leverages their E-Cert portal for verification and document release.

Steps for International Delivery

1. Place Your Order: Go to the official website, PSAHelpline.ph, and click "Order Now."
2. Select International Delivery: Fill out the required personal and document details. When prompted for the delivery address, select the International Delivery option.
3. Mobile Number and Email Address Verification: Provide a working mobile number and email address and then click the Send OTP button. A One-Time Password (OTP) will be sent to your registered email address; you must be able to provide the correct OTP to proceed to the next step.
4. Complete Payment: Pay the corresponding PSA certificate and service fee. Note that this payment currently does NOT include the international courier shipping fee.
5. Identity Verification: Follow the on-screen instructions to verify your identity.
6. Access E-Cert Portal: Upon successful verification and processing by the PSA, your document will be scanned and uploaded to the secure E-Cert Portal. You will be notified when the certificate is ready to view.
7. Schedule Courier Pickup: Log in to the E-Cert Portal and look for the "Schedule Pickup" feature. At this stage, you must:
1. Book an international courier (e.g., DHL, FedEx) directly through their website, arranging for the pickup from the Teleserv/PSAHelpline office.
2. Pay the international shipping fee directly to the courier service you choose.
3. Upload the courier's official waybill (shipping label) to the E-Cert Portal to finalize the arrangement.

PSAHelpline.ph will then print the waybill, seal your certificate securely, and release it to your designated international courier for final delivery to your address abroad.

Guidelines When Ordering PSA Certificates While Abroad

To ensure a smooth transaction, please adhere to the following ordering rules:

1. Own Certificates: The requesting party may order their own PSA certificates (Birth, Marriage, CENODEATH, CENOMAR).
2. Direct Lineage: The requesting party may order PSA certificates for their children (regardless of age) and their parents.

3. PSA Death Certificates: PSA death certificates may be ordered by the children (who are of legal age), the parents, and the legal spouse.

   Note: Only individuals with a direct legal relationship to the deceased are permitted to order.

2. Ordering the PSA certificate from Abroad Through Nationwide Door-to-Door Delivery in the Philippines and Assigning an Authorized Person to Receive (APR) at a Philippine Address

If you prefer to have your document delivered to a Philippine address, you can utilize the Authorized Person to Receive (APR) feature. This process is mandatory when the certificate owner is not physically present in the Philippines to receive the document themselves.

To assign an Authorized Person to Receive:

1. Go to www.PSAHelpline.ph and submit your order online. Select Local Delivery for delivery to a Philippine address.
2. After paying for your order, you can proceed to assign your Authorized Person to Receive (APR). This must be completed before delivery can be scheduled.

APR Assignment Requirements

Please prepare the following to successfully assign your APR:

1. Your Valid ID and Selfie: You will be required to upload a clear photo of your valid government-issued ID (e.g., Passport, Driver's License) and complete a live selfie or liveness check to confirm your identity as the requesting party.
2. APR Information: Supply the following required details of the person you are authorizing:
1. Complete Name (must exactly match the name reflected on their valid ID).
2. Birthday (Reminder: Minors are not allowed to be designated as an APR. The person must be at least 18 years old).

Upon successful validation of your uploaded ID and the information of the authorized person, a confirmation message will be displayed, and the authorized person's details will be reflected in the viewable record in the Customer Service portal.

Delivery Protocol

1. You must assign someone who is at least 18 years old and is available at the exact registered delivery address provided with your order. Please choose a trustworthy and responsible person to receive the order on your behalf.
2. During delivery, your Authorized Person to Receive must prepare and present their original, valid government-issued ID (from our list of acceptable IDs) to the courier. This ensures strict adherence to data privacy and security protocols.

Another option to consider is visiting a PSA outlet in person, especially if you are in the Philippines or have someone who can go on your behalf. This can be helpful for those who prefer face-to-face assistance or need to clarify details related to their civil registry documents. Just remember that all PSA outlet visits now require an online appointment, which you can set through the official PSA Online Appointment System. PSA Online Appointment vs. PSA Online Ordering: What is the Difference and Which One Should You Use?

If you experience any issues with the delivery process, check your registered email address for notifications on the status of your order. For further assistance, you can also visit the Customer Service portal on the PSAHelpline.ph website.