PSA Online Services for Filipinos
Your Guide to PSA Online Services
From ordering your PSA birth certificate to correcting record errors, many PSA services are now just a few clicks away. Through PSA online services, Filipinos can now access, request, and verify PSA certificates without leaving home, saving time, energy, and transportation costs.
Whether you need a PSA birth certificate for school, a marriage certificate for passport application, or a CENOMAR for employment, several online tools and partner agency systems now make the process faster and more convenient. You can enjoy the convenience of PSA delivery anywhere in the country.
The Philippine Statistics Authority (PSA), along with partner government agencies, now offers a range of online services that make getting, verifying, and correcting your civil registry documents faster and more convenient.
Below is a guide to these services, how they work, and how you can benefit from them.
Table of Contents
- PSA Birth Certificate Online Delivery - PSAHelpline.ph?
- AFP Pension and Gratuity Management Center (AFPPGMC) – Digital PSA CENOMAR Submission and Verification
- DFA e-Apostille – International Document Authentication
- APCAS / E-Endorsement – Online Petition for Corrections
- PSA Online Appointment System
- FAQs
1. PSA Birth Certificate Online Delivery - PSAHelpline.ph
PSAHelpline.ph is the official online ordering and delivery service authorized by the Philippine Statistics Authority for civil registry documents such as:
Who can use it
Any Filipino (local or abroad) needing an official PSA certificate for personal, legal, or administrative purposes.
How to use it
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Visit PSAHelpline.ph.
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Select the certificate you need.
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Fill out the online application form.
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Pay via credit/debit card, e-wallet, over-the-counter, or partner outlets.
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Wait for your PSA delivery right to your doorstep.
Fees
- Birth, marriage, and death certificate: PHP 365 per copy (inclusive of processing & delivery)
- CENOMAR: PHP 420 per copy
Benefits
- QR-coded PSA certificates ready for verification
- Convenient PSA delivery nationwide
- Multiple payment channels
- Secure transactions and privacy protection
- With pick-up delivery options at select National Book Store and Robinsons Department Store branches
Need a copy of your PSA birth certificate?
ORDER YOUR PSA BIRTH CERTIFICATE ONLINE
Note: You do not need to get a PSA online appointment when you order your PSA certificates online.
2. AFP Pension and Gratuity Management Center (AFPPGMC) – Digital PSA CENOMAR Submission and Verification
The AFPPGMC now requires digitally submitted PSA CENOMAR and other PSA certificates for military pension and gratuity transactions, removing the need for physical submissions in many cases.
Who can use it
- Active and retired members of the Armed Forces of the Philippines
- AFP pensioners and their dependents
How to use it
- Secure your PSA certificate online via the AFPPGMC PSA E-Certificate Ordering Page
- Submit your PSA certificate digital copy directly to AFPPGMC through their designated online portal (check AFP guidelines).
Benefits
- No need for multiple hard copies
- Faster verification of PSA certificates submitted for the updating of living status of AFPPGMC pensioners
- Reduced travel for elderly or disabled pensioners
AFPPGMC Pensioners Only
3. DFA e-Apostille – International Document Authentication
The Department of Foreign Affairs (DFA) now offers e-Apostille, a full digital authentication of PSA birth certificates, PSA marriage certificates, CENOMAR, and CENODEATH for use abroad.
Who can use it
- Filipinos applying for work, study, or residency abroad
- Businesses and organizations requiring authenticated documents overseas
How to use it
- Order your PSA E-Cert through the DFA OCA PSA E-Certificate Ordering Page
- Pay for the processing of the PSA certificate and the apostille through the Landbank Linkbiz Portal.
- The digital copy of your PSA certificate will be sent to the DFA for authentication.
- You will receive the e-apostille by email. You may now send this to the end-user abroad.
Fees
- An e-Apostille is worth 200Php. This is a separate payment from the 300Php PSA e-Certificate fee
Benefits
- Fully digital process
- Accepted by Apostille Convention member countries but applicants are always reminded to check with the end-user abroad if they accept e-Apostille and digital copies of PSA certificates
- Faster turnaround than traditional authentication
Need an E-Apostille for your PSA Certificate?
4. APCAS / E-Endorsement – Online Petition for Corrections
The Administrative Petition for Correction Automated System (APCAS), also known as E-Endorsement, allows online filing and endorsement of simple corrections to civil registry documents.
The APCAS is designed to make it easier and faster to file requests to correct clerical errors or change a first name on your civil registry records. Through this automated system, the PSA aims to deliver a quicker, more efficient, and user-friendly service for everyone who needs these updates.
Who can use it
- Individuals with minor clerical or typographical errors on PSA records (e.g., misspelled names, wrong birth dates, gender entry errors).
How to use it
- Contact your Local Civil Registrar (LCR) to confirm eligibility for APCAS.
- Provide the required supporting documents.
- LCR submits your petition electronically to PSA.
Fees
- Varies depending on the type of correction and local government rates.
Benefits
- Faster petition processing
- Less travel between LCR and PSA offices
- Reduced paperwork and handling time
Need a copy of your PSA birth certificate?
5. PSA Online Appointment System
The PSA Online Appointment System is the official scheduling platform for in-person visits to PSA Civil Registry System (CRS) outlets. It ensures orderly processing and minimizes wait times.
Who can use it
Anyone needing to request PSA certificates in person or avail of certain services not offered online.
How to use it
- Go to the PSA CRS Online Appointment website.
- Choose your preferred PSA branch, date, and time.
- Fill in your details and confirm your booking.
Benefits
- Avoids overcrowding in PSA offices
- Guarantees a specific date and time for your transaction
- Easy rescheduling if needed
Cost and Convenience Comparison of PSA Certificate Options
Which PSA Certificate Option is Right for You?
| Feature | PSAHelpline Online Ordering | PSA Online Appointment / PSA Outlet | Over-the-counter at Malls |
|---|---|---|---|
| Total Cost | ₱ 365.00 (processing & delivery included) | ₱ 685 (document fees ₱155 + transportation, parking ₱80, meals ₱100, time off from work ₱350) | ₱ 760 (document fees ₱180 + travel & multiple trips ₱80 + meals ₱150 + time off work ₱350) |
| Time Spent | Minutes to order online; certificate delivered within days. | Time depends on available appointment slot; may need to wait for next available date. | Hours per visit; must return to claim certificate |
| Convenience | Delivered to your home or via Authorized Person; optional pick-up at partner outlets | Must travel to PSA branch; appointment slot may not be on your preferred date. | Must travel to mall twice; order and claim. |
| Effort/Stress | Minimal; order, pay, track, receive | Moderate; scheduling, travel, and timing depend on slot availability | High; multiple trips, travel, waiting in line. |
| Flexibility | Order anytime from anywhere | Limited to available PSA branch dates and times | Limited to mall hours and queue availability |
| Security/Accuracy | QR-coded PSA certificates; verifiable online | QR-coded PSA certificates; verifiable online | Official PSA documents from mall outlet. |
Online ordering through PSAHelpline.ph may have a slightly higher upfront cost, but it saves time, travel, and stress, making it the most convenient and efficient option for obtaining your PSA certificates.
FAQs
Q: Can I track my PSA online order?
Yes. PSAHelpline.ph has a tracking page where you can see the status of your order.
Q: How many days does a PSA online order take to be delivered?
Metro Manila orders are delivered the day after PSA releases the document. Provincial orders take 3 to 8 business days to be delivered.
Q: How can I confirm if AFPPGMC has received my ordered e-certificate?
PSAHelpline will update you on your order status. Once your document has been scanned and sent to AFPPGMC, you will get an SMS and email notification.
Q: Are PSA certificates online accepted by all agencies?
Yes, PSA-issued documents, whether ordered online or in person are official and valid for all legal purposes.
Q: How do I know if my PSA certificate is authentic?
Check the QR code using the PSA’s e-Verification app.
Q: What is an Apostille, and when is it required?
An Apostille is a certificate that verifies a public document’s authenticity for use in countries that are members of the Apostille Convention. The Philippines joined the Convention in 2019, so documents for use abroad now require an Apostille instead of the old “red ribbon” authentication except when the destination country is not part of the Convention.
Q: What is the difference between apostille and red ribbon?
The Apostille makes authenticating documents for use abroad faster and less costly. It replaces the need for Embassy or Consulate legalization if your destination country is part of the Apostille Convention.
Q: What is the difference between apostille and e-apostille?
An e-Apostille is a digital version of the Apostille, featuring an electronic signature and digital certificate. It verifies the authenticity of a public document for use abroad, just like a traditional Apostille.
Q: How much is a PSA online appointment?
Setting an appointment online with the PSA to request civil registry documents is free. You can schedule your visit through their official portal. However, fees apply for the actual documents like birth or marriage certificates.
ORDER YOUR PSA CERTIFICATE ONLINE NOW
• Birth certificate
• Marriage certificate
• Death certificate
• Certificate of No Marriage (CENOMAR)
• Certificate of No Death (CENODEATH)
Contact Us
Hotline: 02-8737-1111 (Mon-Sat, 8AM-5PM, except holidays)
Email: help@psahelpline.ph
