Frequently Asked Questions

Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.

PSA Certificate Delivery

Can you deliver anywhere in the Philippines?

We have a nationwide delivery service but there are some remote areas that are outside of our delivery coverage.

I’m residing abroad, how can I receive my order?

With the new service of PSAHelpline, our customers from abroad can now order their PSA certificates online, schedule a pick up via their preferred international courier, and have it delivered.

This new service of PSAHelpline covers the processing of the requested certificate from application/ ordering, to producing a digital copy, and to handing over the physical copy of the certificate to your preferred international courier.

Please note that the fee you are paying to PSAHelpline covers only the processing of the requested certificate. The scheduling and cost of document pickup via an international courier, as well as the delivery, will be at your own preference and expense.

To know more about this new service, visit our International Access Guide.

How long will it take you to deliver my document?

The delivery of your document is based on your delivery address.
  • PSA certificates are delivered in Metro Manila the next day after PSA releases the document. 
  • For Provincial, the document will be delivered within 3-8 working days. 

Is there a chance my PSA certificate delivery will be delayed?

 Unfortunately, yes, there are exceptional cases when the certificate you are requesting for cannot be immediately fetched from the PSA's database. Cases like this would go through manual verification by PSA's retrievers who exert every possible effort to retrieve your requested certificate from the PSA's document archives. This usually adds 7 extra days of processing. 

There are also cases when the delay happens during delivery such as to areas that enforce hard lockdowns. In this case, we fully comply with the rules and hold delivery attempts until the lockdown is lifted. 

Finally, some deliveries might be delayed when the person who requested for the document was not able to receive it at the time of delivery. 

What do I need to prepare for delivery?

For a smooth delivery and the security of your document/s, please prepare any valid ID from our list of acceptable IDs and present it to the courier upon delivery.

Once your payment goes through, the website will guide you through a quick identity check to start your online Letter of Authorization (LOA). You will just need to upload a clear photo of your valid ID and take a quick live selfie. After the system verifies your identity, simply enter your chosen representative's full name and date of birth—just make sure they are of legal age and will be at your registered delivery address when the order arrives. As soon as you submit the form, you will get a confirmation letting you know everything is successfully set up!



To know more about it, click this link Online LOA

What are the valid IDs accepted for PSAHelpline.ph as a delivery requirement?

Please see the list of acceptable IDs below:
  1. Philippine Identification Card
  2. Philippine Identification System Digital ID (ePHILID)
  3. Philippine Passport issued by the Department of Foreign Affairs (DFA)
  4. Driver’s License issued by the Land Transportation Office (LTO)
  5. Professional Regulations Commission (PRC) ID
  6. Integrated Bar of the Philippines (IBP) ID
  7. Government Service Insurance System (GSIS) Unified Multi-Purpose ID/eCard
  8. Social Security System (SSS) Unified Multi-Purpose ID
  9. Home Development Mutual Fund (Pag-IBIG) Transaction/Loyalty Card
  10. Voter’s ID issued by the Commission on Elections (COMELEC)
  11. Postal ID issued by Philippine Postal Corporation (PhlPost)
  12. Senior Citizen’s ID Card issued by the Office of Senior Citizens Affairs (OSCA) and/or local government units (LGUs)
  13. OFW IDs issued by the Department of Labor and Employment (DOLE)
  14. Overseas Workers Welfare Administration (OWWA) ID
  15. Seaman’s/Seawoman’s Book issued by the Maritime Industry Authority (MARINA)
  16. Diplomat/Consular ID issued by the Philippine Embassy
  17. National Bureau of Investigation (NBI) Clearance
  18. Philippine National Police (PNP) ID/Police Clearance
  19. Department of Social Welfare and Development (DSWD) Certification/4Ps ID
  20. Barangay ID/Certification with picture and signature
  21. Person with Disability (PWD) ID issued by the National Council on Disability Affairs (NCDA) or its regional counterpart, Office of the Mayor, Office of the Barangay Captain, DSWD Office and other participating organization with Memorandum of Agreement with the Department of Health (DOH)
  22. IDs issued by National Government Offices (e.g., AFP, DAR, DENR, DOH, DOJ) including Government Owned and Controlled Corporations (GOCCs)
  23. IDs issued by the Offices of the Local Chief Executives (Governor, ViceGovemor, Mayor and Vice Mayor)
  24. Tax Identification Card (TIN) with a picture and signature issued by the Bureau of Internal Revenue
  25. School/Student ID for currently-enrolled students, 18 years old and above, issued by reputable schools/colleges/universities recognized by the Department of Education (DepEd) or Commission on Higher Education (CHEd) signed by the principal or head of the academic institution
  26. Company IDs issued by private entities or institutions registered with, supervised or regulated by the Bangko Sentral ng Pilipinas (BSP), Securities and Exchange Commission (SEC) or Insurance Commission (IC)

  27. For foreign nationals, passport issued by foreign governments AND any of the following:

    a. Alien Certification of Registration (ACR I-card)
    b. Immigrant Certificate of Registration
    c. Special Resident Retiree Visa issued by the Bureau of Immigration through the Philippine Retirement Authority

How can I check the delivery status of my PSA certificate online application?

There are two ways to check the status of your paid order and its delivery.

1. Go to this link https://orders.psahelpline.ph/check-status and enter the order reference number.
2. Click on the Customer Service located at the top right of the website and you will be redirected to the Customer Service portal. Enter the order reference number and the OTP sent to your registered email address.