PSAHelpline Delivery

Can you deliver anywhere in the Philippines?

We have a nationwide delivery service but there are some remote areas that are outside of our delivery coverage.

Why can’t you deliver outside the Philippines?

Our delivery partnership is currently set for local distribution, but we are working on expanding our reach to areas outside the country.

How long will it take you to deliver my document?

The delivery of your document is based on your delivery address.

PSA certificates are delivered in Metro Manila the next day after PSA releases the document.
For Provincial, the document will be delivered within 3-8 working days.

Is there a chance my PSA certificate delivery will be delayed?

Unfortunately, yes, there are exceptional cases when the certificate you are requesting for cannot be immediately fetched from the PSA's database. Cases like this would go through manual verification by PSA's retrievers who exert every possible effort to retrieve your requested certificate from the PSA's document archives. This usually adds 7 extra days of processing.

There are also cases when the delay happens during delivery such as to areas that enforce hard lockdowns. In this case, we fully comply with the rules and hold delivery attempts until the lockdown is lifted.

Finally, some deliveries might be delayed when the person who requested for the document was not able to receive it at the time of delivery.

What do I need to prepare for delivery?

For a smooth delivery and the security of your document/s, please prepare any valid ID from our list of acceptable IDs and present it to the courier upon delivery.

After paying your order, we suggest you immediately assign an Authorized Person to Receive just in case you will not be available to personally receive the PSA document/s during delivery.

To know more about it, you may click this link Authorized Person to Receive

What are the valid IDs accepted for PSAHelpline.ph as a delivery requirement?

Please see the list of acceptable IDs below:

Philippine Identification Card
Philippine Identification System Digital ID (ePHILID)
Philippine Passport issued by the Department of Foreign Affairs (DFA)
Driver’s License issued by the Land Transportation Office (LTO)
Professional Regulations Commission (PRC) ID
Integrated Bar of the Philippines (IBP) ID
Government Service Insurance System (GSIS) Unified Multi-Purpose ID/eCard
Social Security System (SSS) Unified Multi-Purpose ID
Home Development Mutual Fund (Pag-IBIG) Transaction/Loyalty Card
Voter’s ID issued by the Commission on Elections (COMELEC)
Postal ID issued by Philippine Postal Corporation (PhlPost)
Senior Citizen’s ID Card issued by the Office of Senior Citizens Affairs (OSCA) and/or local government units (LGUs)
OFW IDs issued by the Department of Labor and Employment (DOLE)
Overseas Workers Welfare Administration (OWWA) ID
Seaman’s/Seawoman’s Book issued by the Maritime Industry Authority (MARINA)
Diplomat/Consular ID issued by the Philippine Embassy
National Bureau of Investigation (NBI) Clearance
Philippine National Police (PNP) ID/Police Clearance
Department of Social Welfare and Development (DSWD) Certification/4Ps ID
Barangay ID/Certification with picture and signature
Person with Disability (PWD) ID issued by the National Council on Disability Affairs (NCDA) or its regional counterpart, Office of the Mayor, Office of the Barangay Captain, DSWD Office and other participating organization with Memorandum of Agreement with the Department of Health (DOH)
IDs issued by National Government Offices (e.g., AFP, DAR, DENR, DOH, DOJ) including Government Owned and Controlled Corporations (GOCCs)
IDs issued by the Offices of the Local Chief Executives (Governor, ViceGovemor, Mayor and Vice Mayor)
Tax Identification Card (TIN) with a picture and signature issued by the Bureau of Internal Revenue
School/Student ID for currently-enrolled students, 18 years old and above, issued by reputable schools/colleges/universities recognized by the Department of Education (DepEd) or Commission on Higher Education (CHEd) signed by the principal or head of the academic institution
Company IDs issued by private entities or institutions registered with, supervised or regulated by the Bangko Sentral ng Pilipinas (BSP), Securities and Exchange Commission (SEC) or Insurance Commission (IC)
For foreign nationals, passport issued by foreign governments AND any of the following:

a. Alien Certification of Registration (ACR I-card)

b. Immigrant Certificate of Registration

c. Special Resident Retiree Visa issued by the Bureau of Immigration through the Philippine Retirement Authority

How can I check the delivery status of my PSA certificate online application?

There are two ways to check the status of your paid order and its delivery.

1. Go to this link https://orders.psahelpline.ph/check-status and enter the order reference number.
2. Click on the Customer Service located at the top right of the website and you will be redirected to the Customer Service portal. Enter the order reference number and the OTP sent to your registered email address.

PSA Certificate Delivery